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Tipping in Vienna restaurants

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I have just returned from an 8 day stay in Vienna. I have been to Vienna several times but this is the first time where I was unsure about what is expected regarding tipping in restaurants. I seem to recall that in the past service was included in the bill and you merely rounded out the amount or left an additional small amount if you were satisfied with the service. On this trip at one restaurant the server/owner made a point of stating, as he presented us with the bill, that service is not included. On another occasion, at an Italian restaurant the waitress handed us the bill and stated that as service was not included in the bill she had taken the liberty of adding 20% in pencil at the bottom and asked if that was ok with us. This after the bill contained a 2.50 euro each cover charge! Of course, we were too bashful to decline and paid the 20% but felt "taken in".

I was just wondering if anyone could enlighten me as to when this change came about and what is the percentage expected nowadays. Just preparing myself for the next trip. If Molker happens to read this, his insight would be much appreciated.

V ienna weather was quite cool while we were there but the city is as gorgeous as ever.

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