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Time needed to get luggage and thru customs in Rome

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We (2 people) will be traveling to Rome in August and are trying to book a private transfer from the airport to the hotel. Our flight arrives from the US at 9 am. The transfer company says they will wait one hour from the time the flight lands then will charge 60 euros per hour after that.
So the question is: Is 1 hour enough time to get our luggage, get thru customs and meet our driver? Especially at that time of day when a lot of overnight flights are arriving from North America.
I tried looking for this answer in the forum but all the answers were several years old.
Thank you for your help.

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