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Ticketmaster Spain experience; lousy website and terrible service

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I hope that my experience is unique, but I am posting to warn others.

I had to use Ticketmaster Spain to buy tickets for Sagrada Familia. I had to go through the data entry many times as it is quite "quirky". It demands a middle name. I do not have one, so I just entered something, which later was an explanation for denying payment. It was not the cause, as the bank uncovered after two painful days.

When finally I was able to finish the data entry (NO options for selecting the delivery mechanism for the tickets), I got an Email confirmation stating that I will get the tickets in a separate Email for printing. I never got the promised Email w. the tickets.

When you try to contact Ticketmaster Spain for help, you are FORCED to walk through their FAQ. In then end, if what's there didn't help you, they give you an option to fill out a form, which I did. When you are done, nothing shows or tells you that the form went out, it just sits there. Assuming that something went wrong, I repeated the lengthy process. Little later I got an Email with a reference number asking me to validate myself, which I did.

Today, I got an answer which stated that I requested delivery to a local office in Barcelona where I should go to pickup the tickets. I replied, stating that I never requested that as their website doesn't provide the option. An automated reply came back suggesting to go back to the FAQ to find whatever help I need.

I just hope that I will never again be forced to use this terrible company for my trip.

I wrote to Sagrada Familia and I was happy that they will take the order number and the credit card and print the tickets there, so I do not have to waste more time going to other places to get the tickets.

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