Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Trip Report Munich and Garmisch-Partenkirchen: a german trip report
  2. 2 My Fundraising Dream in Paris
  3. 3 London and Paris 13 day HS graduation trip
  4. 4 Overnight Train Questions
  5. 5 Car Rental tips while in Greece?
  6. 6 Rome, Amalfi coast September/October help
  7. 7 Italy - best two central locations
  8. 8 2 month Itinerary Ideas (summer)
  9. 9 Trip Report Trip Report: Christmas in Paris with 9- and 10-year-old kids
  10. 10 Advance Passes & Tickets for Paris, Venice, Rome & Interlaken
  11. 11 Tower of London for the "sensitive"
  12. 12 Vet my itinerary
  13. 13 Family Trip to Italy - North or South? April, July or October?
  14. 14 Amsterdam hotels
  15. 15 Hotels in Amsterdam
  16. 16 Croatia Driving Trip in March
  17. 17 Day Trips From Paris: Champagne
  18. 18 Sicily - Itinerary suggestions
  19. 19 Back to Bari--Basilicata Itinerary Musings
  20. 20 Need Apartment with Paris Balcony for Family of Five - Not tourist central
  21. 21 Istanbul tour guides?
  22. 22 Flamenco Shows
  23. 23 Information about Bad Schandau, Germany
  24. 24 Andalusia itinerary comments & advice please!
  25. 25 Would you give up time in Malaga for more time in Granada?
View next 25 » Back to the top

Ticketmaster Spain experience; lousy website and terrible service

Jump to last reply

I hope that my experience is unique, but I am posting to warn others.

I had to use Ticketmaster Spain to buy tickets for Sagrada Familia. I had to go through the data entry many times as it is quite "quirky". It demands a middle name. I do not have one, so I just entered something, which later was an explanation for denying payment. It was not the cause, as the bank uncovered after two painful days.

When finally I was able to finish the data entry (NO options for selecting the delivery mechanism for the tickets), I got an Email confirmation stating that I will get the tickets in a separate Email for printing. I never got the promised Email w. the tickets.

When you try to contact Ticketmaster Spain for help, you are FORCED to walk through their FAQ. In then end, if what's there didn't help you, they give you an option to fill out a form, which I did. When you are done, nothing shows or tells you that the form went out, it just sits there. Assuming that something went wrong, I repeated the lengthy process. Little later I got an Email with a reference number asking me to validate myself, which I did.

Today, I got an answer which stated that I requested delivery to a local office in Barcelona where I should go to pickup the tickets. I replied, stating that I never requested that as their website doesn't provide the option. An automated reply came back suggesting to go back to the FAQ to find whatever help I need.

I just hope that I will never again be forced to use this terrible company for my trip.

I wrote to Sagrada Familia and I was happy that they will take the order number and the credit card and print the tickets there, so I do not have to waste more time going to other places to get the tickets.

8 Replies |Back to top

Sign in to comment.

Advertisement