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Thumbs up to booking.com Spain

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Wow. Were they fast in resolving a charge on my Amex card for a B+B I had reserved in Capetown through www.booking.com last July for December and cancelled through them in August under a "0 cancellation fee".

Going through old emails and Amex bills I JUST noticed I had never received a credit on my card for the 50% deposit at this B+B.

I sent booking.com the information and copy of the Amex bill and within a few HOURS they had sorted it out and relayed the apology from the B+B for incorrectly billing me.

I'm happy. Very efficient.

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