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Think twice before booking a trip with Grand Circle.

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The first night on Grand Circle's Eastern River to the Black Sea cruise, alone in her stateroom, my mother fell and broke her leg. Grand Circle staff left her in emergency surgery at a non-English speaking Budapest hospital. As Grand Circle FAILED To NOTIFY ANYONE IN OUR FAMILY, it was only thanks to my mother’s wits, charged cellphone and kindness of strangers, that 36 hours post-surgery we learned of her whereabouts. After navigating medical bureaucracy and travel insurance policies, thankfully, we were able to get my mother home where she is now recovering at a rehabilitation facility. What follow-up communication have we received from Grand Circle? An evaluation form requesting feedback on my mother’s Grand Circle experience, advertisements for other Grand Circle vacations, and requests to refer Grand Circle to friends and family. Buyer beware!

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