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Theft at Canal House

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My husband and I spent five nights at Canal House, Amsterdam, this past early July, where staff members were convivial, our room small but artistically designed, and the hotel centrally located. It also offers questionable security to guests from hotel personnel with access to guest rooms.

We were carrying a large amount of cash in a traveler's secured bag. We take full responsibility for failure to put that cash into the room safe. Our forgetfulness was very costly because someone with access to our room stole that cash from my locked bag. The theft wasn't discovered by us until we reached our next destination, Munich.

The hotel manager, once informed, questioned employees and searched employee lockers, as if the money might have been put in a locker-a seemingly odd idea. No one admitted to her any theft and she swore by their honesty. Under the circumstances, we insisted that the Amsterdam police be alerted and the manager did do so.

The police stated that little could be done, given we had not reported the loss while still staying at the hotel. Of course, we would have done so had we been aware of the theft. It seems to us that our presence isn't the issue; what is the issue is that a hotel employee or employees remains on site, able to prey on other guests' possessions.

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