Europe Forums

Start a new topic Change Forum
Advanced search

The ATM ate my card, and why I couldn't get it back.

Jump to last reply

If it happened to me, maybe it could happen to you. So I am writing this in condensed outline format, so as not to burden you with unnecessary narrative. Will be glad to add more in response to any questions you have. This took place in June 2007.

1. My ATM card, issued by a major American Bank, was working in France, and I had used it to get Euros in several cities.

2. A French bank ATM ate my card in St. Emilion

3. The bank manager informed me that the bank could not return the card to me unless it was authorized by VISA France. Apparently VISA France had no information on the card, and therefore refused to authorize its return.

4. My bank discussed this situation with their “foreign desk” and “loss control” people, and informed me:
a) The French bank was wrong – as long as I could prove my identity they had to release the card to me.
b) Technically the card was their bank check card, and it was NOT a VISA card, it was only “branded” with the VISA logo – and that was probably why VISA France had no information about it.
c) As such, the bank informed me that it would not and could not divulge any confidential customer information to “third parties” – i.e. neither VISA nor the French bank.

5. I was having a problem understanding the nuance in 4b, as back at home on occasion I had used the card both as a debit and credit card at shops that accepted VISA cards.

6. I was unable to convince my bank to do anything that would get my card back. I concluded that with my limited French, and the French bank manager’s limited English, that there was no way I could successfully convince him that he didn’t need VISA France’s permission for him to return the card to me.

7, Therefore I did not try again to retrieve my card, and hence was unable to use it for the rest of my trip.

Any comments and thoughts are appreciated.

15 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement: Writers Needed for Morocco Guidebook
    by Emily_D Fodor's Editor | Posted on Apr 11, 14 at 05:51 PM
View all Europe activity »
  1. 1 Trip Report Fabulous Family Fearlesly Meet Lykians (reprint of 2010 trip)
  2. 2 Florence & Rome Itinerary, hotel, tour co. critique please!
  3. 3 Turin: Have you used the Torino+Piemonte card?
  4. 4 Livorno to Florence from cruise ship
  5. 5 Trip Report We saw a fox on Great Ormond St (and other sights up and down the Thames)
  6. 6 Trip Report Madrid and London
  7. 7 Can I cancel 2 of 4 train tickets?
  8. 8 What to wear
  9. 9 italy
  10. 10 Apartments in Verona and Bologna
  11. 11 Side trip from Geneva
  12. 12 Agritourism bed-and-breakfast in Normandy: Recommendations?
  13. 13 Trip Report Nice, Avignon, St Remy and Toulouse trip report.
  14. 14 Anniversary Dinner in Paris
  15. 15 Cooking classes in Belgium
  16. 16 Eatwith - dine with locals
  17. 17 7 Nights in Paris
  18. 18 campsite availability in peak season - Spain/Portgual/France
  19. 19 21 Days in Central Europe
  20. 20 Getting to San Seb from Madrid
  21. 21 Travel & Landscape Photography from around the world
  22. 22 Which town to stay at in Lake Como?
  23. 23 Portugal with a 3 year old and 1 year old
  24. 24 Trip Report Venice, April 2014. Some thoughts ...
  25. 25 Overnight bus from Cappadocia to Pamukkale
View next 25 » Back to the top