Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Getting from Ljubljana to Plitvice Lakes
  2. 2 Trip Report Ger's Trip to Rome & Bologna
  3. 3 Poland & Ukraine Summer 2017
  4. 4 Trip Report Our week in Scotland—“againn san t-seachdain ann an Alba”
  5. 5 Planning a self drive tour of the uk next april
  6. 6 What to wear visiting England and France during winter?
  7. 7 Visa for one Schengen Country, and traveling with EU spouse and children
  8. 8 Europe in late January
  9. 9 Northern lights in December
  10. 10 Best European Cities for Walking Challenged
  11. 11 Driving Germany to Benelux
  12. 12 English Countryside
  13. 13 Puglia or La Langhe
  14. 14 First time in France
  15. 15 Trip Report The Princess Diaries: My Three Week Odyssey In Poland And Romania
  16. 16 Munich
  17. 17 Swiss Pass dilemma
  18. 18 Switzerland, Austria, Prague and Munich
  19. 19 Thoughts on an unusual itinerary for Northern Spain please
  20. 20 2 Months around Europe and the Balkans. Need help with itinerary!
  21. 21 Britain's contactless public transport revolution moves to Oxford
  22. 22 20 days in Great Britain - Self Drive Itinerary Ideas
  23. 23 One month in southern Spain with little ones. Where to stay?
  24. 24 Manchester Christmas Markets 2016
  25. 25 Bologna, Florence, Venice 5 days
View next 25 » Back to the top

The ATM ate my card, and why I couldn't get it back.

Jump to last reply

If it happened to me, maybe it could happen to you. So I am writing this in condensed outline format, so as not to burden you with unnecessary narrative. Will be glad to add more in response to any questions you have. This took place in June 2007.

1. My ATM card, issued by a major American Bank, was working in France, and I had used it to get Euros in several cities.

2. A French bank ATM ate my card in St. Emilion

3. The bank manager informed me that the bank could not return the card to me unless it was authorized by VISA France. Apparently VISA France had no information on the card, and therefore refused to authorize its return.

4. My bank discussed this situation with their “foreign desk” and “loss control” people, and informed me:
a) The French bank was wrong – as long as I could prove my identity they had to release the card to me.
b) Technically the card was their bank check card, and it was NOT a VISA card, it was only “branded” with the VISA logo – and that was probably why VISA France had no information about it.
c) As such, the bank informed me that it would not and could not divulge any confidential customer information to “third parties” – i.e. neither VISA nor the French bank.

5. I was having a problem understanding the nuance in 4b, as back at home on occasion I had used the card both as a debit and credit card at shops that accepted VISA cards.

6. I was unable to convince my bank to do anything that would get my card back. I concluded that with my limited French, and the French bank manager’s limited English, that there was no way I could successfully convince him that he didn’t need VISA France’s permission for him to return the card to me.

7, Therefore I did not try again to retrieve my card, and hence was unable to use it for the rest of my trip.

Any comments and thoughts are appreciated.

15 Replies |Back to top

Sign in to comment.