Europe Forums

Start a new topic Change Forum
Advanced search

TGV Tickets - SNCF Policy for Online Purchase with Foreign Credit Cards

Jump to last reply

Last week I got the email Alert-Résa from Voyages-SNCF that reservations would be open the following day for our Reims-Paris tickets. So I went to the site, chose my train with a low PREM fare, chose seats, filled in all the information including payment with my Cap One card (the same one that sailed through a few days before on the iDTGV site), and got the message that the payment had been refused. I then decided that I should create an account and try again. Same result with the Cap One card, then immediately tried again with two different credit cards (Visa & Amex) with no success.

Frustrated, I decided to send SNCF an email through the "contactez-nous" choice on their home page about the problem.

The next day, no response from SNCF, so I decided to try once more. This time the transaction went right through with the Cap One card and I printed the tickets.

This morning, I got an email from SNCF saying that they had researched the problem and found that the original orders had not gone through (n'ont pas été prises en compte), and that they noted that I had been successful later in validating an order.

The most interesting part of this email, though, was the statement of their policy regarding foreign credit card use to purchase tickets on their site:

"Je tiens à préciser que pour les cartes bancaires émises à
l'étranger, les paiements sont désormais limités à 1 transaction
par tranche de 24 heures pour un total de 300 euros par semaine (150 euros par jour).

A noter qu'en cas d'erreur de saisie et toujours par mesure de sécurité,
votre carte bancaire est bloquée 24 heures."

In brief: Foreign credit card payments are limited to 1 transaction per 24 hours for a total of 300 euros per week (150 euros per day).
Note that in case of an "erreur de saisie" (error of transmission?), for security, your bank card is blocked for 24 hours.

Knowing this may remove some of the mystery, if not frustration, when trying to buy tickets on the voyages-SNCF site.

54 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement: Writers Needed for Croatia Guidebook
    by Emily_D Fodor's Editor | Posted on Apr 24, 14 at 05:34 PM
View all Europe activity »
  1. 1 Apartment rental suggestions in Florence and Rome
  2. 2 Trip Report Savoring Sicily - A Trip Report
  3. 3 Restaurants in Spain
  4. 4 Bus Tours in Scotland???
  5. 5 big family in Ireland
  6. 6 UK for 10 days with 9 and 13 year old
  7. 7 What to wear
  8. 8 Touring Dover Castle
  9. 9 Help me plan Greece portion of anniversary trip
  10. 10 Ireland itinerary
  11. 11 Barcelona and Italy itinerary...hotels all set, need help w some details
  12. 12 Trip Report Our Spain Adventure -- Cordoba, Seville, Granada and Barcelona! (Part One)
  13. 13 Day trips from Varenna, Lake Como
  14. 14 Buses in Amalfi coast town areas
  15. 15 Cell phones in Ireland
  16. 16 Flying in and out of Zurich - stay there the entire time?
  17. 17 7 Nights in Paris
  18. 18 Santorini transportation
  19. 19 Frecciabianca Seat Selection, please help.
  20. 20 Luggage on train from Waterloo to Southampton
  21. 21 Swiss Pass - Purchase Online or in-Person
  22. 22 Mephisto Shoes in Paris
  23. 23 Turin: Have you used the Torino+Piemonte card?
  24. 24 Carry on luggage only with a family travelling to Europe?
  25. 25 Trip Report Madrid and London
View next 25 » Back to the top