Europe Forums

Start a new topic Change Forum
Advanced search

TGV Tickets - SNCF Policy for Online Purchase with Foreign Credit Cards

Jump to last reply

Last week I got the email Alert-Résa from Voyages-SNCF that reservations would be open the following day for our Reims-Paris tickets. So I went to the site, chose my train with a low PREM fare, chose seats, filled in all the information including payment with my Cap One card (the same one that sailed through a few days before on the iDTGV site), and got the message that the payment had been refused. I then decided that I should create an account and try again. Same result with the Cap One card, then immediately tried again with two different credit cards (Visa & Amex) with no success.

Frustrated, I decided to send SNCF an email through the "contactez-nous" choice on their home page about the problem.

The next day, no response from SNCF, so I decided to try once more. This time the transaction went right through with the Cap One card and I printed the tickets.

This morning, I got an email from SNCF saying that they had researched the problem and found that the original orders had not gone through (n'ont pas été prises en compte), and that they noted that I had been successful later in validating an order.

The most interesting part of this email, though, was the statement of their policy regarding foreign credit card use to purchase tickets on their site:

"Je tiens à préciser que pour les cartes bancaires émises à
l'étranger, les paiements sont désormais limités à 1 transaction
par tranche de 24 heures pour un total de 300 euros par semaine (150 euros par jour).

A noter qu'en cas d'erreur de saisie et toujours par mesure de sécurité,
votre carte bancaire est bloquée 24 heures."

In brief: Foreign credit card payments are limited to 1 transaction per 24 hours for a total of 300 euros per week (150 euros per day).
Note that in case of an "erreur de saisie" (error of transmission?), for security, your bank card is blocked for 24 hours.

Knowing this may remove some of the mystery, if not frustration, when trying to buy tickets on the voyages-SNCF site.

54 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Fodor's Go List 2015 Has Been Announced
    by Emily_D Fodor's Editor | Posted on Dec 19, 14 at 05:08 PM
View all Europe activity »
  1. 1 Solo, inexperienced traveler struggling w/ logistics
  2. 2 Northern Italy Itinerary Help
  3. 3 How to decide where to go in Europe
  4. 4 8 Days in Switzerland for the non skier
  5. 5 Help with itinerary for girls trip to Swizterland
  6. 6 Italy dolomites
  7. 7 Brisighella or Castelvetro di Modena Lodgings in Emilia Romagna
  8. 8 Greece and Italy in 20 days
  9. 9 Scuol, Switzerland
  10. 10 Airport ATMs
  11. 11 Help!! which tour company is the best for group tours in Italy?
  12. 12 Euro Trivia Quiz #16
  13. 13 5 Observations About Paris
  14. 14 Euro Trivia quiz #15 - Famous Folks and Places
  15. 15 Trip Report Brittany France 2014 - Trip Report
  16. 16 Trip Report Spain and Portugal in Depth
  17. 17 Hotels in Toulouse & Montpellier
  18. 18 Switzerland help...?
  19. 19 Have ten days to visit Munich, Salzburg and Switzerland
  20. 20 Italy 2015: making the internal plans
  21. 21 VAT refund Q--new carryon bag ??
  22. 22 Early stages of planning for Euro trip + would love suggestions
  23. 23 Sicily in a winter
  24. 24 Tripadvisor fined in Italy over fake reviews
  25. 25 A month in Europe - how does this sound?
View next 25 » Back to the top