Europe Forums

Start a new topic Change Forum
Advanced search

TGV-Europe CC Problem

Jump to last reply

We were unable to use our CapitalOne VISA card for internet purchases of TGV tickets for three trips in France when we tried to buy them over the past 10 days. We finally got the tickets (and printed them) using a Citibank MasterCard CC. Here is what happened.

The first ticket request was refused by the TGV-Europe CC processing system, so I called CapitalOne's fraud department--we had previously had them unblock the account for such purchases. The customer service rep said their computer system showed no request for authorization had been submitted by the French railway, and if there had been a request it would have been approved. She had me re-do the ticket request and submit it while she watched her screen. It was again rejected, and it never reached CapitalOne for authorization. I re-did the ticket info and successfully paid with the Citibank CC while a Citibank fraud person watched her screen and saw the request come in and get approved/

For the next two ticked routings, I tried to use the CapitalOne CC, was rejected, and immediately resubmitted (successfully) using the Citibank CC. My later email to TGV-Europe apparently was not understood, since they responded in terms of what to do if I was charged for a ticket I did not receive. I just this morning emailed them again, with a more detailed explanation of the situation. We DO have all the tickets printed and WERE NOT charged for the failed attempts.

Has this happened to anyone else?

6 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Europe activity »
  1. 1 Europe in June with 8-year old
  2. 2 One night somewhere between Zurich and Geneva
  3. 3 Family trip to France with kids
  4. 4 10-12 nights in Switzerland and France
  5. 5 Where to honeymoon in Southern France and Northern Italy?
  6. 6 Alhambra tickets for May?
  7. 7 Help - Train: Florence to Salerno & Ferry: Salerno to Positano
  8. 8 Paris Shopping - stationery, linens, hats, kitchen stuff
  9. 9 The Train In Spain And Maybe Take A Plane?
  10. 10 Looking for Decent Beach near Marseille, France
  11. 11 Buying Louis Vuitton Handbag
  12. 12 Time to get lowest airfare to Norway
  13. 13 More time in Colmar/Strasbourg vs a day for Reims or Chartes
  14. 14 Please help me plan my trip!
  15. 15 A week in spain
  16. 16 Medieval Dinner other than Bunratty
  17. 17 Vienna and Prague or Venice/Sienna/Rome for honeymoon?
  18. 18 Greece with 10yr old who wants to re-live Greek mythology
  19. 19 Trip Report Tedgale trip report: One glorious week in London, February, 2015
  20. 20 Trip Report Northwestern Switzerland Fall 2014
  21. 21 where to stay in Lake Como in mid-May?
  22. 22 Europe Quiz: Wednesday # 68 - Jews in Europe
  23. 23 Car Rental in Iceland
  24. 24 Backpacking Europe (3-4 Weeks)
  25. 25 Transposed names on TGV tickets
View next 25 » Back to the top