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Swiss Travel Pass for US citizens

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I just got home from visiting a local travel agency and I'm scratching my head over what she told me regarding Swiss Travel Passes.

1) You can only purchase them in the USA before you arrive in Switzerland---and cannot purchase them once there? Is this true? We are planning on buying 15-day (consecutive) passes only---not a transfer ticket(s). I thought we could buy them at the Zurich Airport train station upon arrival if we wanted to. Am I wrong?

2) You MUST make seat reservations on ALL trains---either in the US before leaving or on each day of travel at the train station(s) in Switzerland----What? That doesn't make any sense? This cannot be true.

My husband & I plan on doing a lot of spontaneous "hopping on & off" of trains while visiting as many cities/locations as possible on our upcoming 12-day vacation (thinking of getting First Class passes----only about $500 more than 2nd Class). We arrive in Zurich (airport) on a Thursday @ 10:30 am. We'll make the (nearly) 3-hour train journey (via Lausanne) to Montreux where we'll spend 6 nights----planning lots of day trips from Montreux (including Golden Pass which I understand you need a reservation for First Class) and then traveling to Bern where we'll spend 5 nights----also planning lots of day trips from Bern.

Help!

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