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Stay away from Europcar

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Rented a car from Europcar UK, the Heathrow Airport location. We talked about the fact that we will return the car at a London downtown location. The agent there failed to inform us of the Congestion Fee that we would have to pay in advance, if we drive the car through the downtown core. Same thing with the agent that processed our return. No mention whatsoever of the possibility that we may have driven through the congestion zone and we will be on the hook for the fee. It would have costed us 11.50 GBP, if we paid it on time. We accidentally found out about the fee from the driver that took us to the airport. I got home and I tried to reason with Europcar Customer Service over the fee. They had no sympathy for me, telling me that I should have noticed the signs posted on the road, as you enter the Congestion zone. It may be true, even though it is hard to read everything on the sign when you drive through heavy traffic, on the opposite side of the road and have to pay attention to the instructions of the navigation system. It would have been much nicer if they showed a little concern for our satisfaction and would have advised us on the congestion zone charge. Transport for London issued the Penalty Charge Notice on November 2nd. Two weeks later and Europcar still did not get to process it and put it in their system. Currently, the penalty has swollen from 11.50 GBP to 65 GBP and because Europcar delayed to process the PCN so long, it will go to 130 GBP. It could have costed me 11.50 GBP, if Europcar would have done a simple courtesy gesture and make me aware of the charge. Now, thanks to them, it will end up costing me a fortune.
Stay away from Europcar at all cost. They may seem like a cheap alternative, but in the long run, due to their very poor services and lack of training of their personnel, you will end up paying more.

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