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Specific phone service questions about Italy & Amsterdam

Specific phone service questions about Italy & Amsterdam

Old Apr 23rd, 2017, 12:33 PM
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Specific phone service questions about Italy & Amsterdam

Hello, I've read a lot of different posts about phone service in Italy / Europe when traveling from the US, and I thoroughly read this [supposedly comprehensive] phone service guide (found here: http://prepaid-data-sim-card.wikia.com/wiki/Italy) for Italy and have come away with a whole lot of question marks.

===========ABOUT ME==============

1. USA citizen

2. My trip looks like this: fly into Amsterdam & spend the day. Fly to Florence and spend several days. Train to Venice for a day. Train to Rome for several days there. Train to Positano for several days there. Flight to Amsterdam for 2 days there, and then head back to US.

3. Trip will be at the end of May. Roaming is being lifted in mid June I think, so I'll still need to worry about that when I'm there.

4. Using and Unlocked Nexus 6P (North American version) phone which has all the necessary bands for the 4 major networks **except** band 8. (Here is detailed Band info if it matters: https:/…Network_compatibility also here by expanding the "Technology" area and looking at the American version info: http://www.gsmarena.com/huawei_nexus_6p-7588.php)

5. I need to be able to text/call my travel companion - she'll be going with whatever option I decide on too. I also need to be able to text, call or message (WhatsApp, Facebook, Viber, Skype) my AirBnB hosts in Italy and in Amsterdam. I will need to stay in touch intermittently with people in the USA too. I have a Google Voice number I can use through the Google Voice app, which would route my communication over data and send it to them from a US number so they wouldn't have to worry about contacting an out-of-country number. Alternatively, I think some of these plans allow for texting / calling to out-of-country US and Europe numbers without additional charges (at least on my end) which could be used in case of emergency. I guess I'm not sure of the best option with regards to this. I'll need data service for looking stuff up on the internet about locations, what to do, where to go, translating, and using Google Maps / Waze. All other data stuff can probably be paused until I find wifi.

=======MY UNDERSTANDING AND THOUGHTS=======

I believe I should purchase either a TIM or Vodafone SIM card. Those are the two biggest carriers (in Italy at least) and have the best speeds and coverage. Tre and Wind are merging but still can't compete well. Neither can the MNVO options like CoopVoce, PosteMobile, FastWeb, Lycamobile, Ringo Mobile, Tiscali, 1Mobile and Digi Mobil.

Since I need voice, sms, and data, I can either try to get one normal pre-paid Sims that they offer, or I can get one of the "traveler / holiday / tourist" plans aimed at aimed at tourists. I've read that generally most places will try to sell you different plans than what you want because of their commission structures, and some will outright refuse to sell you the best plans because they won't make enough. What this means is I have to have a REALLY good understanding of which plan I want, what it should cost, what it should enable me to do, how to activate it, where to get more minute/sms/data if necessary, and how to make sure I'm not going over, or getting charged when I shouldn't be.

The plans aimed at travelers seem to be more friendly about allowing calling and texting numbers in the US and the rest of Europe, but I'm not sure if the people I'm calling/texting would be incurring additional fees for communicating with an out-of-country number. There doesn't seem to be any clear guidance on this most places, so I'm not sure how to figure this out.

There seem to be all sorts of rules and limits with the various plans/carriers. Concerns include:

* Per day data limits
* Rate limiting on data after certain amounts of usage per day / week / etc
* Data overage costs in relation to daily data limits or total data limits
* Data shutoff and entire plan shutoff if you use all your data - can't do anything until you "top up" or essentially buy the same plan again?
* Hidden fees
* Add-ons that charge you daily, weekly, or monthly that automatically come with your plan
* Possibility of turning off those add-on charges that you don't need if you know how
* Automatically charged daily, weekly, or monthly service fees
* Inability to pay for the plans with a US credit card

SIM cards must be bought at the carrier's shops in Italy, I think... Although I've also seen mentions of getting SIM cards ahead of time by ordering online. I've also seen mention of getting SIM cards at the airport in the destination country, or at local stores like tobacconist shops. I guess I'm really pretty unsure of which is the best bet. I've also read several times that different places may be unwilling or unable to sell you the best plans because they don't have access or because they know you're a tourist and want to take advantage and upcharge you, or because they refuse to sell certain plans because they don't make enough commission off of them -- all of this complicates things further.

As noted above it also seems there are often many hidden add-ons that you'll be charged for monthly, weekly or even daily. I've read you can sometimes turn these off if you know how. I believe sometimes the plans renew automatically too, which could mean my method of payment being debited unintentionally.

To buy a Sim you'll also need an Italian Tax ID which you can generate online ahead of time to save you some time.

Certain plans may work in both Italy and Amsterdam, but I believe that because roaming charges are still in effect, I would need to do some stuff manually with the plan / sim / APN / carrier so that I can use it in both places. Alternatively, maybe I'll just need to buy a new SIM for each country. I'm having a tough time figure out what the best bet is in this regard. As I said, the roaming charges are being lifted mid-June, but I'm traveling in May.

Apparently I have to change the APN on my phone manually when I get the new SIM card(s) or I risk being charged improperly or possibly not even having coverage. Apparently the people selling you the service don't really know how to do this all the time, so I'll need to figure this out ahead of time so I know the proper settings to apply on my phone.

=========My questions=========

1. Can someone explain​ which plan from which carrier will serve my needs to best (my needs are listed in #3 in the "About Me" section, above.)

2. Where should I buy a SIM card? Online ahead of time? In Amsterdam? In Italy? Both? At a Vodafone/TIM shop? At a tobacconist? Somewhere else?

3. How do I communicate properly which plan I want? How do I avoid being sold the wrong plan? What if they don't want to sell me the plan I want?

4. How do I avoid being charged recurring fees daily, weekly, or monthly? How do I avoid or remove add-ons that I don't need? Should I pay in cash or with a card?

5. How do I make sure I can use my phone in both Italy and Amsterdam? What do I need to worry about? Different Sim cards for both places? Different plans? Roaming? Different APNs?

6. Do I need to do anything when I leave Italy? Will I have to cancel service?

7. Will I get decent data speeds despite using a phone that does not have Band 8, which (as I understand it) is the primary LTE 4G band in Europe? I believe there are other 4G LTE bands that my phone does have, but I'm not sure if those are broadcast everywhere, if they have the same speeds, etc, etc. How is the 3G... I think my phone has all of those bands.

8. My current carrier in the USA is Verizon and I'm on a Grandfathered Unlimited Data Plan, which I don't want to screw up. Do I need to notify them I will be traveling? If I remove my current SIM card before leaving the country they shouldn't even know anything is different besides not seeing usage for two weeks, correct?

9. What else do I need to look into / consider / know?

I'd really appreciate some detailed info and advice to help me out.

Thanks!!
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Old Apr 23rd, 2017, 01:07 PM
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That's a LONG post!

You have Verizon. Sign up for their Travel Pass.
For $10/day you can use your phone just like @ home.
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Old Apr 23rd, 2017, 01:15 PM
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Vodafone prepaid no longer have roaming costs. You can buy a bundle from them with the SIM and buy more online with a credit card. Phoning America with it will be very expensive.

I would look into 2idocs suggestion.
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Old Apr 23rd, 2017, 01:17 PM
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Just login to your Verizon account.
Tell them what countries you'll be in and add the Travel Pass for that duration.

No need to mess with sim cards, other phones.
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Old Apr 23rd, 2017, 01:46 PM
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I'll be honest that I didn't read your entire post. Too long; too complicated. I would limit myself to WhatsApp and other apps in Amsterdam; you won't be there long. Once in Italy, just get a SIM card from TIM (my preference) or Vodaphone. Go to a dedicated store in Florence. They will set your phone up for you. Based on what we paid in Rome, it'll run you approximately 25 Euros for 2G and thirty days of service. You just need to bring your passport to the store. I'm not sure why you're worried about paying by US credit card; they're readily accepted. But get cash if you're worried about hidden charges and the like.

When they give you your card, there will be something you have to scratch off to get a four digit code you may have to periodically use to access your phone. I never completely understood the rhyme or reason of when the code was required, but we kept the card in our phone case just in case we needed it. Beyond needing that code, we never had any problems.

Your data speeds will be fine and there are no daily limits or add ons from my experience. Just watch your usage and use wifi when you can. You do not need to suspend your regular service. If you want to maintain your home phone number for WhatsApp, just leave your settings alone. Bring something to store your Verizon SIM card in and make sure you don't lose it. We carry a small paper clip with us so that we can pop the SIM card out when we are headed back to the States. Just reinstall your old SIM and you will be back on Verizon's network.
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Old Apr 23rd, 2017, 01:49 PM
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$10 a day is steep.

If you can use VOIP, just get as much data as possible, from TIM.

Otherwise, you have to study the calling and texting rates on these SIMs. I never use SMS or voice on the local SIMs.

My T-Mobile plan in the US allows free SMS in Europe and 20 cents a call. Free Wifi calling to the US as well. And free data roaming but at real slow rates, though it would probably work for VOIP and messaging apps.

Calling back to the US complicates things unless Verizon offers similar features to T-Mobile. And there are plenty of mobile carrier shops in Florence.

Also, the other consideration for getting as much data as possible is that hotel wifi could be frustrating at times, like limits on number of devices, slow speeds, etc. So the prepaid data SIMs I've used have often been useful at the hotel as well.
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Old Apr 23rd, 2017, 04:40 PM
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You made my eyes cross.

Im leaving in 10 days and am doing the same thing I did last time for Sicily. Signed up for ATTs international plan for $60 for 90 minutes of calling and a bit of data. Good enough. Im done.
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Old Apr 23rd, 2017, 06:58 PM
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$10/day is a bargain!
As market pressures have forced US carriers to reduce international roaming costs I gave up trying to chase down the elusive local SIM offers.
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Old Apr 23rd, 2017, 07:18 PM
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I just bought a Dutch Vodafone SIM on eBay. As hetismij2 says, it no longer has roaming fees in the EU. Although I won't be going to the Netherlands on my next Europe trip next month, I'm planning to use this SIM in Italy, Slovenia, and France. It looks like I can get 1GB of data for 10 Euros, 3GB of data for 20 Euros.

So if I were you, I'd just pick up one of these Vodafone SIMs in the Netherlands the day you arrive and top it off with some mobile data, then use it the rest of your trip. You won't be able to top off with Vodafone Italy (technically a different company) - you can top off online from Italy, though, as I understand it.

Only the Vodafone Netherlands SIM has the no-roaming option; Vodafone Italy (and TIM) still charge extra for roaming.

If you want to make/receive calls to/from the US without big fees, use Google Hangouts and Google Voice. Google Hangouts lets you make free calls to the US using WiFi or mobile data. But you need to get a Google Voice phone number (free) to receive calls with Hangouts. If you do that, no need to get any voice minutes with Vodafone - just use data and WiFi.

So what you can do is forward your Verizon calls to your (new) Google Voice phone number before you leave for Europe. (Test it out a day or two before you leave.) Then you can just use Hangouts to make/receive calls in Europe. The people calling you won't know they are calling a different number, but the people you call will receive calls from your new Google number.
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Old Apr 23rd, 2017, 10:24 PM
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Thank you to everyone who commented, sincerely. I know that op was long and confusing so I was very happy to see I got a series of awesome responses. The $10/day plan seems pretty expensive, but will be the most foolproof, obviously.

Having said that, the method Andrew mentions seems about as good as it gets, and is a solution I hadn't even known about (thanks Andrew!!) Just to clarify, if I buy the Netherlands prepaid Vodafone Sim and load it up with however much I want in terms of voice, SMS, and data, it'll work exactly the same in Italy piggybacking on the Vodafone Italia network and won't be subject to any limitations imposed for being in another country? If that's the case, this is absolutely the route I'll take.

By the way, your recommendations with respect to VoIP setup is exactly what I was thinking, so I appreciate the confirmation. Of note, Google recently released an update to Google Voice (the service and the app.) I believe the most notable changes are that the service and app now handle MMS and calling exactly the way the Hangouts app had. It's just a bit nicer because now you don't have to fiddle with getting the Hangouts app and the Hangouts Dialer all set up, you can just use the Google Voice app for all of it.

Having said that, I'll definitely be testing this out before I leave.

Thanks!
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Old Apr 23rd, 2017, 11:02 PM
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The one caveat in all this is while roaming rates in Europe have really plummeted and indeed will disappear completely next June, the telecoms have to make their money somewhere. And one of the ways is to charge exorbitant rates to call outside the eu like to North America outside the country of origin of the sim card. Just as an example because it's what I know the best, you can get English sims (I know this doesn't apply to you but just making the point) that will give you dirt cheap, I mean really dirt cheap, to call say the USA from the UK (next to nothing as a matter of fact) but once you leave the UK, you're talking about well over £1 from any other place in Europe to call the USA. So that has to be borne in mind in whatever you decide to do. I am not familiar with whether Vodafone is making all calls from the eu the same rate to calling outside the eu as from the original country the sim was issued in.

But then again, technology marchs on and on. I hope T Mobile USA runs the same promotion this coming summer of unlimited high speed data while travelling in Europe. That would be just fine with me. As far as Verizon, $10day is, like so much else Verizon does, too expensive for my tastes. A two week trip to Europe therefore runs $140? Ouch.
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Old Apr 23rd, 2017, 11:14 PM
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Just a note about the Google Voice app itself: calling using the app and the normal dialer app won't work outside the US, because it works by relaying calls to US phone numbers that Google owns. Outside of the US, that's an international call.

But if you have a Google Voice number, it will work with Hangouts to make/receive calls. Hangouts doesn't "ring" by default for incoming calls, but you can set it to do that.

I have used Google Hangouts in Europe and it works fairly well. But, my Google Voice number is already my primary phone number. So I didn't have to forward or change any numbers when I traveled overseas.

As for the Vodafone NL SIM option: I haven't actually tried it yet. (Last year I used T-Mobile and their unlimited 2G data in Europe; to switch to T-Mobile now just for a trip is too expensive now.) I have a Vodafone NL SIM and I'll be trying it out in about two weeks to know for sure. Still, if there's any risk for me, it's that I bought a SIM from a third party, and I'm not even going to the Netherlands to use it. As you are stopping there anyway, I think you will know quickly if all is good; you can probably set everything up at a Vodafone store.

But the roaming with the Vodafone SIM looks straightforward. Here's a link you may have already read from the other one on that same Wiki site:

http://prepaid-data-sim-card.wikia.com/wiki/Euro8

You'll want a "You" plan which is mostly data, unlimited SMS, and just a few minutes for voice calls (incoming calls are free I believe).
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Old Apr 24th, 2017, 02:17 AM
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THat Wiki has a number of imprecise statements and some outright errors. For one thing, it's not necessary to have an Italian tax number (codice fiscale) to get a SIM card. It's been years since that was required. You do need to have your passport, which will be photocopied.

If you can do without a phone on your first day in Amsterdam, or use your home provider's overseas plan for that one day, I suggest you wait until you get to Italy and buy a SIM card there, with one of the plans designed especially for tourists.

TIM has a plan called TIM for Visitors. It includes a SIM card, 100 minutes of calls and 4 gb of data. There are no SMS included, but with all that data, you can use one of the many internet messaging services (Facebook Messenger, WhatsApp, etc.) instead.

https://www.tim.it/tim-visitors-en

Vodafone has a similar plan called Vodafone Holiday, which has 300 minutes, 300 texts, and 2 gb of data.

http://www.vodafone.it/portal/Privat...oliday-English

Both plans cost €30, including the cost of the SIM card (usually €10). Both allow you to use your minutes for calls to many foreign countries, as well as for calls within Italy.

Both providers also have plans for use outside of Italy (such as in your second stay in Amsterdam). For a short stay, I would recommend the following daily plans, which you have to request when you buy the SIM card. Activation is free, but you should also add enough credit to your SIM card to be able to pay for the daily cost while you're in Amsterdam. You won't be able to top up your credit from outside Italy.

TIM: TIM in Viaggio Full. With this plan, phone calls within Europe cost 23 cents a minute, an SMS costs 10 cents, and you can get 500 mb of data to use within that day for €3. (The charge is made only if you connect to the internet.)

Vodafone: Smart Passport Europa e USA, which costs €3 per day, but only if you actually use it that day. It gives you for that day 60 minutes of calls, 60 texts, and 200 mb of data. (That's not a whole lot, so use wifi when possible.)

http://www.vodafone.it/portal/Privat...re-dall-estero

Both providers are very reliable; I would choose based on how much data you think you'll need.

If you want to save some money, you could use one phone as the primary phone, and get a cheaper plan or no plan at all for the second phone. For example, you could get TIM for Visitors on your phone, and a base tariff for your husband's phone. If he needed to call you, you could not answer and call him back using your own phone. Yours would have to be the internet phone. In this case, he would have to pay only €10 for the SIM card. I don't know if the convenience of both having a comprehensive plan is worth the extra €20.
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Old Apr 24th, 2017, 06:21 AM
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When I'm on vacation, I like simple.
Not to mess with a different phone, sim cards, or even the time it takes to visit/set up with a European cell company is worth paying a little extra.

Another note with the Verizon TravelPass: It only kicks in if you use it.
Turn off your data, use WhatsApp and wifi when possible.
If you turn on your data, you pay $10, but it covers access for the next 24 hours, so you could wind up just paying a couple times during a short trip.
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Old Apr 24th, 2017, 06:48 AM
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It's not complicated to get a SIM card and put it in your phone. The sales clerk will even do it for you. And the amount saved can be considerable, especially if you'll be using two phones and calling or texting each other.

You can buy SIM cards not only in phone stores, but also in any kind of store that sells phones, which usually means camera shops, electonics shops, and small appliance shops. You would see the TIM or Vodafone logo on the door or on the display window.

I live in a small rural town with no phone store, but when I have visitors who want a local SIM card, I take them to our local appliance store. It takes about five minutes to get them set up with a SIM card and plan. We've always had good experiences with the TIM for Visitors card. Vodafone doesn't have a sales point in our town, so I have no experience with them. I'd say that Vodafone would probably be a better choice if you wanted more talk time, and they also offer SMS, which TIM doesn't. (Although, as I said above, TIM has double the amount of data, so you could use an internet messaging service instead of SMS.
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Old Apr 24th, 2017, 08:02 AM
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How much data does the Verizon TravelPass cover?

Can you tether other devices to it for the data access?

For instance, if you tether your laptop to it, you can download and stream several gigs of data within 24 hours.
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Old Apr 24th, 2017, 08:07 AM
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I agree that for the OP, buying a SIM in Italy isn't a bad solution. But, it's probably not going to cost more to buy one in Amsterdam. And as I understand it, that SIM will stay alive for at least a year, so it could be used on a future trip to Europe. I think the "travel SIMs" sold in Italy are good for a month and done.

Buying a local SIM isn't so practical for me on my upcoming trip because I'll be in three countries in 2.5 weeks, and two of the three (Italy and France) require showing a passport to register. I have no trouble doing that, but it can be time consuming, if you happen to arrive at a busy time - and I don't want it twice (Slovenia is easy, just buy the SIM and activate it yourself). And the SIMs that are reasonably cheap don't have cheap roaming options. That's why the Vodafone NL SIM is so attractive: because of the roaming. I should have mobile service as soon as a cross a border (on a train or something) without some need to go find another mobile store and do it again.

I have used T-Mobile US in the past, which was great, it's just gotten too expensive per month in the US for my mobile needs. (I am not on a "family plan.") Last year I switched to T-Mobile for just a month for my Europe trip and I could do it for about $50 USD, which wasn't so bad. This year, the cost would be about $100 just for one month (last year I could get a free SIM; this year it's $25, plus the monthly rate with T-Mobile is now $75/month).
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Old Apr 24th, 2017, 08:32 AM
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<How much data does the Verizon TravelPass cover?
Can you tether other devices to it for the data access?>

Whatever your data plan in the US is, it just carries over.
Call/text to/from the US and use data just like at home.
Can tether your laptop/iPad.

Nothing easier.
For a short trip, I think it's a no-brainer.
Spending the summer? Then do the SIM card/temp phone route.
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Old Apr 24th, 2017, 10:02 AM
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Thanks again everyone for the continued great info and discussion.

I think right now I'd like to learn about the Netherlands option thoroughly. First off, from my reading, the speed and ease of setup and operation is significantly easier (generally) in Amsterdam than it is in Florence. I have found several threads filled with horror stories about recent experiences with TIM and Vodafone Italia even at the major locations in the big cities. I haven't seen much like this regarding Amsterdam experiences, and I do see the Netherlands cards being favored by many for travel outside the Netherlands. Additionally, being able to top up quickly over the internet vs having to go to a physical location is a minor convenience in favor of the Netherlands option too.

The remaining points of evaluation for me are as follows:

1. Are there any additional fees I need to know about w/ the Netherlands card when using it outside the Netherlands

2. Will there be any limits usage or speed imposed once outside The Netherlands?

3. Will I be able to call locally in Italy? I will contact hosts using Whatsapp or another data service, but I may need to contact businesses or hotels via phone.

4. Can I find anyone who has actually field-tested this so I'm not just going on best guesses?

5. What are the costs for the different packages and top-ups compared to Italy's options?

Hopefully I can figure all of this out.
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Old Apr 24th, 2017, 11:32 AM
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How old were these horror stories? Ever since the Italian plans specifically for tourists were introduced, in 2015, I haven't heard of any problems at all.

As I said, people who come to visit me have used the TIM for Visitors plan and found it very useful. Since you're spending more time in Italy than in the Netherlands, I question whether having a Dutch plan would be of much benefit.

All inter-EU roaming charges are slated to go away in mid-June, but they will still be able to put limits on the amount of data and the amount of time you use the card outside of the country you bought it in. In your case, you won't be in Italy long enough to set off any alarms, but, still, any plan works best in the country it was bought in. For one thing, it's usually difficult or impossible to add credit to a SIM card, if that should be necessary, outside the country where it was purchased. I have no specific information about Dutch SIM cards, though.
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