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Smartours Europe 2014

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I have researched on here but most reviews are old and pertain to China. I am seriously looking into a Eastern Europe package for late Spring (April) It seems like a great time to travel there. The countries Warsaw, Prague, Vienna Budapest and one other. I think the weather would be nice and warming up. It is for 15 days. Has anyone done this particular tour? I am very interested and need to make a decision by the 18th of Sept. I see many complaints pertaining to the $300 deposit not being returned but it does clearly state it is non refundable. Thanks for any replies.

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