Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 sfo to europe
  2. 2 Rue des Rosiers
  3. 3 Glastonbury vs Bath
  4. 4 Help Planning Spain Itinerary
  5. 5 Last min prep for Krakow - Questions
  6. 6 Pyrenees villages sth of Lourdes
  7. 7 Hamam Istanbul?
  8. 8 Holiday in Austria
  9. 9 Paris Under Seige...
  10. 10 Christmas in London (& Paris)
  11. 11 First Trip to Europe!
  12. 12 X-ray machines at train stations in Europe?
  13. 13 visa appointment experience
  14. 14 Purchasing Italian train tickets from USA!
  15. 15 Critique my Budapest itinerary please!
  16. 16 Italian Riviera
  17. 17 Switzerland in mid-April
  18. 18 Trip Report Celebrating Christmas Vienna!
  19. 19 Received Black Friday ads feom Europe
  20. 20 Trip Report Snakes on a Plane? Our Thanksgiving in Paris!
  21. 21 Scotland Trip
  22. 22 Visiting Turkey for Fun and Adventure, Oasis or Chaos
  23. 23 Trip Report Christmas windows of Boulevard Haussmann in Paris 2015
  24. 24 Trip Report Fabulous Greece-Santorini, Naxos and Athens
  25. 25 What to take to Germany
View next 25 » Back to the top

sixt rental gone terrible with fraudulent charges

Jump to last reply

I rented a car with Sixt through the Hotwire website while i was in Vienna. Upon returning the car and checking out at the front desk, the agency informed us of "scratches under the bumper," which obviously were not visible. But since we were covered by the Hotwire insurance, the agent told us it was fine and sent us off after acquiring my signature on an electronic platform. Months later, after returning back to the states, I got the notice in the mail to fill out an accident report. Since I had been away, it took time before I was able to return the accident report. After which, a bill requesting to pay for the damages of EUR 622 came, which is now escalated to EUR 1,010, and threatened to take further by legal actions. We never saw the alleged damage. If I have not seen picture or any evidence that the car was damaged right after the return, then how could it be possible that someone else did not inflict the alleged damages?

I have had numerous contacts with agents from sixt, but they were not able to articulate or explain why it is the insurance we purchased through Hotwire was not taking care of the alleged damage. Nor proof that i had inflicted the damages. They have one document in german with my signature, which was lifted from the electronic version. i have not signed anything that i did not understand, particularly in german. i have contacted Hotwire about this issue, but due to the fact it was booked outside of the states, they were not able to help me other than rerouting me to their contractor, car crawler in europe, which said that they were not set up to follow up and dispute claims.

I've found numerous accounts of customers with similar experiences of being charged fraudulent damages from Sixt: sixt