Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 바카라게임방법/❦』》( WE326.zz.am )《『❦\슈퍼카지노바카라게임방
  2. 2 마카오카지노ᴕ\⋖∫ SD248。COM ∫⋗\ᴕ【슈퍼카지노】
  3. 3 바카라사이트\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
  4. 4 인터넷카지노⁂\) ̄≬ SD248。COM ≬ ̄(\⁂【슈퍼카지노】
  5. 5 바카라싸이트\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
  6. 6 월드카지노\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
  7. 7 비비바카라\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
  8. 8 해외바카라\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
  9. 9 타짜바카라\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
  10. 10 바카라이기는방법/❤』》( WE326.zz.am )《『❤\슈퍼카지노바카라이기는방법
  11. 11 내국인바카라/❖』》( WE326.zz.am )《『❖\슈퍼카지노내국인바카라
  12. 12 세계적바카라/☭』》( WE326.zz.am )《『☭\슈퍼카지노세계적바카라
  13. 13 Multi-generational 2 wk spain itinerary?
  14. 14 바카라게임\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
  15. 15 바카라사이트\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
  16. 16 바카라싸이트\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
  17. 17 베트남바카라/✿』》( WE326.zz.am )《『✿\슈퍼카지노베트남바카라
  18. 18 바카라동호회/❦』》( WE326.zz.am )《『❦\슈퍼카지노바카라동호회
  19. 19 테크노바카라\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
  20. 20 마카오바카라\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
  21. 21 House Hunting in France
  22. 22 하이원바카라/❤』》( WE326.zz.am )《『❤\슈퍼카지노하이원바카라
  23. 23 동남아바카라/☸』》( WE326.zz.am )《『☸\슈퍼카지노동남아바카라
  24. 24 팰리스바카라/☯』》( WE326.zz.am )《『☯\슈퍼카지노팰리스바카라
  25. 25 에이플러스카지노\❣\《 SO236.ZE。AM 》\❣\슈퍼카지노
View next 25 » Back to the top

Trip Report Reviews for US Travel Agency used for Spain travel

Jump to last reply

I just got back from a 8 day anniversary trip to Spain in which I booked some of the travel with Frosch Travel Agency located in Deerfield, IL. The trip was amazing and many thanks to all the people in the Spain forum who gave me great advice on where to go and what to see. My only complaints have to do with the travel agency and the rep who booked the trip. I will first say that the rep. I worked with, Kathleen, was very nice. Unfortunately I think she is very inexperienced and does not pay attention to details, which led to all the missteps along the way. I first contacted Frosch travel because one of the travel magazines had listed Judith Wolfe as a recommended agent for travel to Spain. There is a fee they charge to book travel, in addition to the commissions they receive for what they book. After speaking to Judy, she stated she was busy with other travel plans but her associate is highly capable of taking care of me and Judy can answer any of her questions if needed.
For starters, when I received my travel documents, one of the cities we were visiting was listed wrong-this was the least of my problems. Our trip consisted of visiting Madrid, Sevilla and Cordoba. Kathleen suggested flying to Sevilla from Madrid instead of taking a train. She told us that she upgraded us to first class and this was stated on the documents. When we went to check in the night before, we were booked in the last row of the plane. I am not a big fan of flying and I definitely will not fly in the back of the plane. After speaking to Kathleen, she said it must be a computer glitch and she will change our seats but we couldn't get first class. When we got to the Madrid airport, we had to argue with the not-to-friendly Iberia Airline staff to change our seats because they were never changed int the system. Gratefully we were moved to the rows up front (no first class though). Next Kathleen booked us a wine tour excursion in Cordoba. She told us the tour was 3 hours and we would be picked up at the hotel. This was the only excursion she booked for us and the only one we really wanted to go on. After arriving at our hotel, we were informed that the pick up point for this tour was over 40 kilometers away at the winery and we would need to hire a car for the day at a cost of over $200! When we mentioned this to Kathleen, she apologized for not realizing that the street address was not in the same town! We canceled the tour and forfeited our money. Finally, Kathleen booked (what she told us) a private shuttle from the hotel to the airport for $55. This was a great price for a private shuttle and she said we would be splitting it with another couple. When the hotel reviewed this document, they informed us that it is not a private shuttle but a regular hotel shuttle that picks everyone up. The problem is that we would be stuck on this shuttle for up to an hour versus hiring a cab for $33 and being at the airport in 20 minutes! Kathleen again apologized for the miscommunication and said she would work on a solution. Her solution? Kathleen canceled the shuttle service without telling us and then informed us that our refund was not guaranteed! I was floored. Im trying to enjoy my trip and now I have to make new arrangements to get to the airport as well as potentially losing our money for the shuttle.
Ironically, when I complained to Judy, I was told to just enjoy my trip and not worry about the money we are losing because it wasn't that much... True, in the grand scheme of it , it wasn't that much, however, it was stressful being in Spain and having to deal with all these mistakes. The agency also never once offered to reimburse us for their mistakes. When it came to the wine tour, Judy's response was "she did give you the name of the street for pick up and were sorry it happened to be in the wrong town but the street name is correct".

We are planning a trip to Europe next year and unfortunately they will not earn our business...

20 Replies |Back to top

Sign in to comment.

Advertisement