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requesting refund on Prems tickets

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I purchased 2 round trip Prems tickets from paris to bayeaux and now I can't go. I paid an extra 11Euro insurance in case I had to cancel or change the dates. I am in paris now and I want to get a refund. Do I go to the Gare St. Lazare station with my paperwork or should this be handled online? The paperwork is in French, unfortunately.. the tickets are for May 7. Thanks to anyone who can help.fT

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