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RENFE error message during payment

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Greetings!

Trying to purchase tickets for AVE train and I keep getting different error messages.

I tried 3 different cards (visa, Visa, and Master card). And I also tried Safari and Chrome on my MacBook. I got two types of messages.

Errors found:

The process cannot continue right now. We apologise for any inconvenience (G001-RS13)

Errors found:

something to the effect that cannot buy using this terminal ....

I purchased tickets from Renfe in 2014. I think I had some troubles then too but I cannot remember how exactly I managed to do it. Just now checking old PDF tickets, I see that I was able to use my main MasterCard which is now not going through.

I called my bank (MasterCard) they said they didn'T see any attempts today to charge my card.

What am I doing incorrectly?

I do not have access to a Window computer *_*, so I cannot try on that.

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