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Real Madrid Ticket Collection

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Hey,
I've booked Real Madrid tickets on their official website and it explains I can collect tickets from a ServiCaixa terminals of "la Caixa" or at Santiago Benabéu Stadium.

The thing is that I need to bring the card with which I have bought the ticket. I'm using my father's credit card and I will not bring it to Madrid.

Is there any other options for me to collect the ticket? Can I just show them the reference number that I've got? or print the email of confirmation?

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