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Rail Europe booking problems from Australia

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Take care, I have had problems booking with the raileurope.com.au web site for a trip from Paris to Munich with a stop in Strasbourg.

The inital booking wa made for several people at a total cost of $AUD 683. The booking could not be confirmed and I had to wait for an email to tell me that it was confirmed before completing the booking. The email arrived with instructions on how to complete the booking that did not make sense. I tried unsuccessfully to contact Rail Europe via their web site and via email but could not et any response.

After a few days (when the original booking would have expired), I made a new booking. Guess what, the cost had now increased to $AUD 809 and the problems were still there. I received an email telling me that the booking was now confirmed and could be completed but the instructions did not relate in any way to their web site.

At this stage, I gave up and tried to make the bookings directly through my daughter in England. The bookings were completed quickly and the total cost about $AUD 290. In part this was a lot cheaper since we were able to take advantage of an advance purchase ticket that was not available through Rail Europe.

I will not be going back to Rail Europe in a hurry!

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