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Question about Colosseum Underground tickets

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Family members who have never visited Rome bought tickets for the Colosseum Underground and third tier tour on http://www.coopculture.it/

I did this tour about five years ago, in early April, and cannot for the life of me remember what the process was for picking up the actual tickets, waiting in line, etc. I will be joining them in Rome, but not until a few days after they arrive in Rome.

My family members have a reservation for the early afternoon in high summer. At what time should they plan to arrive at the Colosseum to queue @ Will Call?

Thanks for any help you can provide.

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