Europe Forums

Start a new topic Change Forum
Advanced search

PSA: Hotels.com Mobile website booked the wrong dates

Hello everyone
I just wanted to warn fellow travelers that I booked a hotel on hotels.com, on their mobile site (on my phone) and the wrong dates were booked. I booked it for Sept 27-28. When I received the confirmation e-mail it is for Sept 20-21. Since the hotel I booked is no-refund policy for the rate that I paid, it has been at least 3 hours on the phone with hotels.com, and then finally calling the hotel directly to resolve it. Luckily I'm still at home, I would never want to do something like that while travelling.

Do not use hotels.com mobile site in the near future until they fix their site! They never would actually admit on the phone there was something wrong - I'm sure they are used to customers who make mistakes - but in this case I am sure I did not make a mistake!

No Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Europe activity »
  1. 1 Walking and Hiking around Nice
  2. 2 Trip Report Crete, Santorini, Naxos, Mykonos, Athens
  3. 3 ...Got a speeding ticket in Spain...
  4. 4 How late is too late for a trip report?
  5. 5 Scandinavian tour - first time!
  6. 6 Walkers Haute Route, TMB, etc. closed until June 2015
  7. 7 Backpacking Europe in the Winter
  8. 8 Warning NEVER BOOK at Castro Exclusive Residences Barcelona!
  9. 9 Where to go in France mid July?
  10. 10 Trip Report A trip into the neonatal ward of Western civilization
  11. 11 Help with England/Wales tour
  12. 12 Has anyone rented an apartment through Honeymoon in Paris?
  13. 13 Cruise the River Shannon
  14. 14 Is Venice really dirty?
  15. 15 Trip Report My trip to Paris and Normandy June 2014
  16. 16 "Or Like in Europe Where Folks Share Tables to Save Space"
  17. 17 Ireland or Scotland
  18. 18 Trip Report Croatia, Slovenia, Salzburg and Prague 3 week Trip Report
  19. 19 Italy in October 2015
  20. 20 When Christmas markets of 2014 are going to start in Tyrol in Austrian part
  21. 21 Italy and Croatia
  22. 22 Help with Southern France & Italy Itinerary
  23. 23 Trip Report 1,000,001 Steps: Ups and Downs in Greece for 3 Weeks
  24. 24 Need Advice: 12 Days in Europe
  25. 25 trip to norway
View next 25 » Back to the top