Europe Forums

Start a new topic Change Forum
Advanced search

PSA: Hotels.com Mobile website booked the wrong dates

Hello everyone
I just wanted to warn fellow travelers that I booked a hotel on hotels.com, on their mobile site (on my phone) and the wrong dates were booked. I booked it for Sept 27-28. When I received the confirmation e-mail it is for Sept 20-21. Since the hotel I booked is no-refund policy for the rate that I paid, it has been at least 3 hours on the phone with hotels.com, and then finally calling the hotel directly to resolve it. Luckily I'm still at home, I would never want to do something like that while travelling.

Do not use hotels.com mobile site in the near future until they fix their site! They never would actually admit on the phone there was something wrong - I'm sure they are used to customers who make mistakes - but in this case I am sure I did not make a mistake!

No Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement: Writers Needed for Morocco Guidebook
    by Emily_D Fodor's Editor | Posted on Apr 11, 14 at 05:51 PM
View all Europe activity »
  1. 1 London visit
  2. 2 Trip Report Our Spain Adventure -- Cordoba, Seville, Granada and Barcelona! (Part One)
  3. 3 Paris Perfect: change of apartment
  4. 4 Driving to Paris... Parking?
  5. 5 Has anyone toured La Pietra near Florence?
  6. 6 Upcoming Spain itinerary-eyeballs please!
  7. 7 London 2nd time around
  8. 8 Tuscany with 13 and 19 year old girls
  9. 9 Day trip to Northern Italy Suggestions
  10. 10 Altitude sickness in Switzerland
  11. 11 Madrid Tapas Tour
  12. 12 Suggestions for Trip to Villefranche-sur-Mer
  13. 13 Trip Report Almost 3 weeks in Sicily in March
  14. 14 Best place to stay with car in Lake Como/Maggiore
  15. 15 Two weeks in Paris ... how to fill?
  16. 16 Ideas for Scotland trip
  17. 17 Road Trip From Barcelona to Seville Ideas?
  18. 18 Budget for 3 Month's
  19. 19 Trouble purchasing tickets to Sagrada Familia online
  20. 20 Questions for my German friends
  21. 21 Best way from Sevila's Airport to Hotel Alphonso X111 ???
  22. 22 Cornwall Trip Addition
  23. 23 Venice to Milan train tickets (for August travel) sold out already?
  24. 24 Venice canal boats--best deals?
  25. 25 Trip Report Art Deco architecture along the English Channel
View next 25 » Back to the top