Problem with print at home RailEurope tickets
May 23rd, 2014, 08:14 PM
#1
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Problem with print at home RailEurope tickets
I have booked several RailEurope train tickets. A couple are to print at the stations and a couple did not have that option but said I have to print at home. No problem, I thought. The one from Zurich to Paris printed without an issue, but the one from Venice to Milan will not print. I click on "Your travel documents," but I get a message after the download saying that windows can not open the document. I may not have the appropriate permission to access the item.
Has anyone else had this problem or know what to do? Does the print at home option work better for different countries as it has for me? Thanks
Has anyone else had this problem or know what to do? Does the print at home option work better for different countries as it has for me? Thanks
May 23rd, 2014, 08:36 PM
#2
I don't think most people on this site buy train tickets from RailEurope. Most buy from the actual train companies. I imagine if you have a confirmation of some sort, you can get them printed somewhere in Europe (RailEurope office?). Some rail sites you can register before purchase and this usually lets you access your tickets for a reprint.
If you have any more tickets to purchase, I suggest you buy from the actual train companies as RE generally marks them up.
If you have any more tickets to purchase, I suggest you buy from the actual train companies as RE generally marks them up.
May 23rd, 2014, 09:30 PM
#3
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Here is the print at home help link for RailEurope:
http://www.raileurope.com/rail-help/...e-tickets.html
Your Venice to Milan tickets should be in a .pdf format just like the Zurich to Paris ones. Check and make sure that's the case. You also should insure you have the latest version of Adobe Reader. I know mine did an automatic update this week. Make sure you download the latest version from the adobe site and uncheck the MaCafee virus download.
http://get.adobe.com/reader/?promoid=JZEFU
There are a lot of sites that fake free downloads of Adobe Reader and install viruses on your computer.
http://www.raileurope.com/rail-help/...e-tickets.html
Your Venice to Milan tickets should be in a .pdf format just like the Zurich to Paris ones. Check and make sure that's the case. You also should insure you have the latest version of Adobe Reader. I know mine did an automatic update this week. Make sure you download the latest version from the adobe site and uncheck the MaCafee virus download.
http://get.adobe.com/reader/?promoid=JZEFU
There are a lot of sites that fake free downloads of Adobe Reader and install viruses on your computer.
May 23rd, 2014, 10:01 PM
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Hang on, hang on, hang on, go previous!
Twoteachers, are you Australian?
If so, you'd be talking about raileurope-world.com, which is Rail Europe 4A based in Paris, an SNCF (French Railways) subsidiary aimed at Austrailia, Africa, Asia, S America.
RE 4A has implemented a direct connection to Trenitalia's ticketing system so can sell Trenitalia's complete fare range, Venice-Milan from 19 euros (albeit with a 4 euro fee added, which you can avoid by using www.trenitalia.com ) and they can issue Trenitalia's print-at-home tickets.
Or are you from the USA?
In which case we're NOT talking about RE 4A but about www.raileurope.com, which is Rail Europe Inc. based in the US and also an SNCF subsidiary, but it's a separate company from RE 4A with a slightly different booking engine.
Raileurope.com has NOT implemented a connection to Trenitalia, so CANNOT sell all Trenitalia's cheap fares from 19 euros, in fact as they use the FRENCH Railways booking system the only fare they can physically access is the full-price TCV tariff as advised by the Italians to each other European train operator, around 55 euros.
And for the same reason, they CANNOT issue print-at-home tickets for Italian domestic journeys.
So if you used Raileurope.com to book Venice-Milan I'd expect you to have an expensive 55-euro ($75?) full-flex ticket, with an added fee, sent by post.
Did the system not tell you how tickets would be delivered?
The place to book Italian tickets at the cheapest prices with no added fees is www.trenitalia.com
Twoteachers, are you Australian?
If so, you'd be talking about raileurope-world.com, which is Rail Europe 4A based in Paris, an SNCF (French Railways) subsidiary aimed at Austrailia, Africa, Asia, S America.
RE 4A has implemented a direct connection to Trenitalia's ticketing system so can sell Trenitalia's complete fare range, Venice-Milan from 19 euros (albeit with a 4 euro fee added, which you can avoid by using www.trenitalia.com ) and they can issue Trenitalia's print-at-home tickets.
Or are you from the USA?
In which case we're NOT talking about RE 4A but about www.raileurope.com, which is Rail Europe Inc. based in the US and also an SNCF subsidiary, but it's a separate company from RE 4A with a slightly different booking engine.
Raileurope.com has NOT implemented a connection to Trenitalia, so CANNOT sell all Trenitalia's cheap fares from 19 euros, in fact as they use the FRENCH Railways booking system the only fare they can physically access is the full-price TCV tariff as advised by the Italians to each other European train operator, around 55 euros.
And for the same reason, they CANNOT issue print-at-home tickets for Italian domestic journeys.
So if you used Raileurope.com to book Venice-Milan I'd expect you to have an expensive 55-euro ($75?) full-flex ticket, with an added fee, sent by post.
Did the system not tell you how tickets would be delivered?
The place to book Italian tickets at the cheapest prices with no added fees is www.trenitalia.com
May 24th, 2014, 03:20 AM
#6
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Sounds rather like a problem concerning the file format that Windows can't open. Which Windows version do you have and what format is the ticket file?
For example, my Vista won't do .docx files or any others with four letters.
For example, my Vista won't do .docx files or any others with four letters.
May 24th, 2014, 04:39 AM
#7
>>>Did the system not tell you how tickets would be delivered?<<<
I just looked at RE.com for this route and the ticket delivery method was print at home. The booking fee is $7.95. They are charging $29 for the 19€ ticket for Venice Mestre/Milan (they do no sale the discounted tickets for Venice S.L./Milan, only Mestre even though they are available for Ve SL on Trenitalia for the date I searched. The current exchange rate is 1.36 so RE is marking the ticket up a little over $3 plus the $7.95 fee.
I just looked at RE.com for this route and the ticket delivery method was print at home. The booking fee is $7.95. They are charging $29 for the 19€ ticket for Venice Mestre/Milan (they do no sale the discounted tickets for Venice S.L./Milan, only Mestre even though they are available for Ve SL on Trenitalia for the date I searched. The current exchange rate is 1.36 so RE is marking the ticket up a little over $3 plus the $7.95 fee.
May 24th, 2014, 04:47 AM
#8
>>>(they do no sale the discounted tickets for Venice S.L./Milan, only Mestre even though they are available for Ve SL<<<
Typo - RE does not sale discount tickets for Ve SL, but does for Mestre.
Typo - RE does not sale discount tickets for Ve SL, but does for Mestre.
May 24th, 2014, 05:40 AM
#9
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<i><font color=#555555>"RE (RailEurope) does not (offer) discount tickets for Ve SL, but does for Mestre."</font></i>
Sounds like bvlenci must be a consult to RE, insisting that if you tell tourists that Mestre "is" Venice, RE will sell a lot more tickets to tourists who can't tell the difference between a series of islands and a country land mass. Ka-ching, ka-ching.
<i><font color=#555555>"I suggest you buy from the actual train companies as RE generally marks them up."</font></i>
I never understand why some people are so preoccupied with how other people spend their money. Perhaps some people don't have enough of their own to think about.
How are you helping people by telling them they overpaid? It's not like they can return their purchase and receive a credit from you. Would you tell the person next to you on your flight that they overpaid on airfare because you purchased your ticket 9 months in advance? Would you tell your best friend she overpaid for her house because she bought it in 2007? People define "rude" in their own way. Telling strangers they overpaid on a travel forum when the subject of money was nowhere to be found in the OP is rude.
RailEurope's prices are well known on the internet. Any person with the ability to join Fodor's can tell the difference between prices on Trenitalia and RailEurope. No matter what anyone says about English translation and credit card acceptance on Trenitalia, for some people, perhaps hundreds of thousands, dealing with Trenitalia can be a learning curve quagmire not worthy of exploration. A lot of people would rather pay $7.95 to avoid entering the unknown abyss of Italian web design and customer service. Good luck finding a lunch sandwich at Whole Foods for under $8.
I suggest some people should mind their own money and deal with reality.
Sounds like bvlenci must be a consult to RE, insisting that if you tell tourists that Mestre "is" Venice, RE will sell a lot more tickets to tourists who can't tell the difference between a series of islands and a country land mass. Ka-ching, ka-ching.
<i><font color=#555555>"I suggest you buy from the actual train companies as RE generally marks them up."</font></i>
I never understand why some people are so preoccupied with how other people spend their money. Perhaps some people don't have enough of their own to think about.
How are you helping people by telling them they overpaid? It's not like they can return their purchase and receive a credit from you. Would you tell the person next to you on your flight that they overpaid on airfare because you purchased your ticket 9 months in advance? Would you tell your best friend she overpaid for her house because she bought it in 2007? People define "rude" in their own way. Telling strangers they overpaid on a travel forum when the subject of money was nowhere to be found in the OP is rude.
RailEurope's prices are well known on the internet. Any person with the ability to join Fodor's can tell the difference between prices on Trenitalia and RailEurope. No matter what anyone says about English translation and credit card acceptance on Trenitalia, for some people, perhaps hundreds of thousands, dealing with Trenitalia can be a learning curve quagmire not worthy of exploration. A lot of people would rather pay $7.95 to avoid entering the unknown abyss of Italian web design and customer service. Good luck finding a lunch sandwich at Whole Foods for under $8.
I suggest some people should mind their own money and deal with reality.
May 24th, 2014, 05:56 AM
#10
No clue why NYCFS is mentioning someone not even on this thread.
>>>"I suggest you buy from the actual train companies as RE generally marks them up."
I never understand why some people are so preoccupied with how other people spend their money. Perhaps some people don't have enough of their own to think about.<<<
I think you missed the point(s). I was responding to Maninseat61's post about the charges ($7.95 instead of 4€),etc. The other point you missed is not just the extra cost, but you are buying from a reseller and when things go wrong (as they have here), you pretty much have to deal with the reseller, not the actual company.
>>>How are you helping people by telling them they overpaid?<<<
>>>Any person with the ability to join Fodor's can tell the difference between prices on Trenitalia and RailEurope<<<
Actually, most don't and think RE is the train company for Europe. This thread will stay on Fodor's and turn up in future searches. It helps hundreds of people using the search by having accurate information posted. That's how they discover RE and Trenitalia are not the same. Your rant is totally off and you've really added nothing except your rant about money.
>>>"I suggest you buy from the actual train companies as RE generally marks them up."
I never understand why some people are so preoccupied with how other people spend their money. Perhaps some people don't have enough of their own to think about.<<<
I think you missed the point(s). I was responding to Maninseat61's post about the charges ($7.95 instead of 4€),etc. The other point you missed is not just the extra cost, but you are buying from a reseller and when things go wrong (as they have here), you pretty much have to deal with the reseller, not the actual company.
>>>How are you helping people by telling them they overpaid?<<<
>>>Any person with the ability to join Fodor's can tell the difference between prices on Trenitalia and RailEurope<<<
Actually, most don't and think RE is the train company for Europe. This thread will stay on Fodor's and turn up in future searches. It helps hundreds of people using the search by having accurate information posted. That's how they discover RE and Trenitalia are not the same. Your rant is totally off and you've really added nothing except your rant about money.
May 24th, 2014, 06:02 AM
#11
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<i><font color=#555555>"No clue why NYCFS is mentioning someone not even on this thread."</font></i>
It's fun? Testing memory?
<i><font color=#555555>"It helps hundreds of people using the search by having accurate information posted."</font></i>
Ad nauseam. More noise saying the same thing over and over to sift through. Carry on.
It's fun? Testing memory?
<i><font color=#555555>"It helps hundreds of people using the search by having accurate information posted."</font></i>
Ad nauseam. More noise saying the same thing over and over to sift through. Carry on.
May 24th, 2014, 06:38 AM
#12
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Europe (RailEurope office?).>
RailEurope USA has no offices in Europe. There is of course RailEurope UK but it is a separate entity - I believe even though owned by the same parent company - mainly the French National Railways and a minority holding by the Swiss Federal Railways but those companies in Europe will not I would think have anything to do with printing tickets in their stations.
RailEurope USA has no offices in Europe. There is of course RailEurope UK but it is a separate entity - I believe even though owned by the same parent company - mainly the French National Railways and a minority holding by the Swiss Federal Railways but those companies in Europe will not I would think have anything to do with printing tickets in their stations.
May 24th, 2014, 07:00 AM
#13
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Thank you all for taking the time to respond. To answer some of your questions. Yes, it is also a PDF file just like the Zurich one, but one opens and one does not. I have Windows 7. Yes, I am an American, apparently a not too bright American since I used RailEurope, but I have not been fortunate enough to travel very much. I did update Adobe on the chance that was the problem, but it still blocked my access.
Venice to Milan was $29, and the $7.95 processing charge was for a total of 5 tickets.
It just doesn't print.
Venice to Milan was $29, and the $7.95 processing charge was for a total of 5 tickets.
It just doesn't print.
May 24th, 2014, 07:12 AM
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Venice to Milan was $29, and the $7.95 processing charge was for a total of 5 tickets.
It just doesn't print.>
Well that RE price is NOT a rip-off at all - vs 19 euros or about $27 if bought on trenitalia.com (according to above info) - a whopping $2 rip-off and an $8 handling fee for all five tickets.
And if you add in the 3% that many credit cards impose on any foreign transaction then perhaps you even saved some money over using trenitalia.com.
Just goes to show RE is not always the rip-off some folks claim (but this does not mean that in other cases they may not charge a lot more for reasons Man in Seat 61 opines about. His commercial site (with a commercial link to 'rip-ff' Rail Europe ???) of all things is a wealth of info - www.seat61.com
The few extra bucks you've spent for the convenience is good - folks here often spend hours on www.trenitalia.com as witnessed by many many posts here of first-time users who find the site very flummoxing often.
And about this point:
<The other point you missed is not just the extra cost, but you are buying from a reseller and when things go wrong (as they have here), you pretty much have to deal with the reseller, not the actual company.>
This is actually to me the reverse - you are dealing with an American company that you can easily contact - trenitalia.com may be much harder to work thru in that situation.
It just doesn't print.>
Well that RE price is NOT a rip-off at all - vs 19 euros or about $27 if bought on trenitalia.com (according to above info) - a whopping $2 rip-off and an $8 handling fee for all five tickets.
And if you add in the 3% that many credit cards impose on any foreign transaction then perhaps you even saved some money over using trenitalia.com.
Just goes to show RE is not always the rip-off some folks claim (but this does not mean that in other cases they may not charge a lot more for reasons Man in Seat 61 opines about. His commercial site (with a commercial link to 'rip-ff' Rail Europe ???) of all things is a wealth of info - www.seat61.com
The few extra bucks you've spent for the convenience is good - folks here often spend hours on www.trenitalia.com as witnessed by many many posts here of first-time users who find the site very flummoxing often.
And about this point:
<The other point you missed is not just the extra cost, but you are buying from a reseller and when things go wrong (as they have here), you pretty much have to deal with the reseller, not the actual company.>
This is actually to me the reverse - you are dealing with an American company that you can easily contact - trenitalia.com may be much harder to work thru in that situation.
May 24th, 2014, 07:58 AM
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When you download these files (tickets) from Rail Europe, what format are the files in? Are they really PDF or are they something else? If they are not PDF, Adobe Reader can't open them.
You might try a different web browser; if using Internet Explorer, try Chrome or Firefox.
You might try a different web browser; if using Internet Explorer, try Chrome or Firefox.
May 24th, 2014, 08:04 AM
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Thank you ,PalenQ, for your positive comments. I feel somewhat vindicated.
Andrew, they are PDF. I am using Firefox; I could try opening in IE. It's just so strange one printed easily and the other would not.
Andrew, they are PDF. I am using Firefox; I could try opening in IE. It's just so strange one printed easily and the other would not.
May 24th, 2014, 08:38 AM
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OK, you so download them as PDF, and you can see them on your computer in a folder, but Windows says you don't have permission to open them? Have you tried opening Adobe Reader after the download and navigating to the download folder, then trying to open the downloaded PDF file(s) that way? Same message? What is the exact message?
May 24th, 2014, 03:26 PM
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PalenQ, I did email RE; they just ignored my issue and said I must print my tickets at home. However, I have success, thanks, Andrew, for the reminder. I usually use Firefox, so I opened my letter from RE in Internet Explorer and, lo and behold, the PDF opened. I have no idea what the problem was in Firefox. "Ours not to reason why...." Thanks, Everybody
