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Problem with print at home RailEurope tickets

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I have booked several RailEurope train tickets. A couple are to print at the stations and a couple did not have that option but said I have to print at home. No problem, I thought. The one from Zurich to Paris printed without an issue, but the one from Venice to Milan will not print. I click on "Your travel documents," but I get a message after the download saying that windows can not open the document. I may not have the appropriate permission to access the item.

Has anyone else had this problem or know what to do? Does the print at home option work better for different countries as it has for me? Thanks

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