Europe Forums

Start a new topic Change Forum
Advanced search

Positive Experiences with Renfe

Jump to last reply

I know some people have great difficulty with renfe.com but thought I would share my positive experiences having just returned from a month in Spain with all our travels by train.

I followed the instructions given on seat61.com for Spain and after initial frustrations purchased 10 tickets and, where possible, they were all webfares.
The initial frustration was caused when someone at a bank told me they used Verified by Visa when they don't. I moved on to a different bank and credit card which I was able to sign up with Verified by Visa. From then on everything was straight forward. I also registered with Renfe. This is very worthwhile.

I had reason to cancel one journey and decided to phone Renfe direct. When someone answered I said "English please". Within seconds a man who spoke very good English came on. I gave him the "localizador" number from my ticket and as it was a web fare I lost 50% of the fare but the 50% refund was paid promptly into my account. It was a very short phone call.

While we were away I went online and changed one departure time to later in the day. No problems and the hotel printed the new ticket for me.

Another day our train was cancelled due to a strike. I went to Customer Service at the station and we were allocated seats on the next train. These were also web fare tickets - I expected to lose our money, but no, just new seat numbers and departure time were written on our tickets.

The trains were all clean, comfortable, punctual and fast. The people at Customer Service were very helpful. Another big plus was being able to turn up at the station a short time before the departure time - unlike catching a plane.

To those trying to buy tickets one way or another, I know you will forget the frustrations once you are sitting back in a train enjoying the scenery of Spain. Good luck with it all.

12 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Fodor's 100 Hotel Award Winners Announced
    by Emily_D Fodor's Editor | Posted on Sep 17, 14 at 01:05 PM
View all Europe activity »
  1. 1 Chinese Tourists in Paris: Not Always Happy
  2. 2 Meteora Monasteries: visit sequence suggestions?
  3. 3 Rick Steves - Ugly American Again!
  4. 4 Apartment rental in Barcelona
  5. 5 Transports in Santorini
  6. 6 3.5 Weeks in Europe with no luggage
  7. 7 Last night in Italy advice
  8. 8 30 day Multi-Country Europe Trip in June- PLEASE HELP WITH ITINERARY!!!
  9. 9 Base in Puglia: Ostuni or Locorotondo
  10. 10 Pre-Trip Jitters!
  11. 11 Europe Itinerary
  12. 12 4-5 Days in Switzerland before Paris? Is Berne the place to go?
  13. 13 Montmartre or St.Denis
  14. 14 Three Week Graduation Trip to Amsterdam, Bruges, Berlin, and Paris
  15. 15 Are you following Scotland's upcoming vote on independence?
  16. 16 Advice for 6 nights 7 Days in Switzerland
  17. 17 Help us plan our first trip to Italy
  18. 18 BEST OF FRANCE ROAD TRIP IN 30 DAYS- MAY 15
  19. 19 Rheinland-Pfalz Day Pass & Rhine Cruise
  20. 20 Paris to Annecy by Train
  21. 21 From Paris Charles De Gaulle Airport to 8, Champs Elysees, Paris
  22. 22 Apartment rental agencies in Barcelona
  23. 23 Which is a better hotel location in Rome
  24. 24 Ideal first time trip to Germany-8-10 days --suggestions
  25. 25 Stansted Express Tickets - Advance Purchase
View next 25 » Back to the top