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Porterage Service for Trenitalia Frecciarossa/Frecciargento trains

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Worried about encountering difficulties boarding or alighting from the train with heavy luggage? Read on .....

Travellers are reminded that Trenitalia offers limited porterage service on an advance booking basis, as follows:

1. The service is available ONLY at Roma Termini, Firenze SMN, Bologna Centrale, Milano Centrale and Venezia SL stations.

2. The service is available ONLY for Frecciarossa and Frecciargento trains arriving or departing between the hours of 8 a.m. and 8 p.m., daily.

3. You must BOOK the service by calling 892021 in Italy, NO LATER THAN 8 p.m. of the evening PRIOR to date of travel. You will be asked to provide the details of your ticket, including the PNR reservation code.

4. For departing passengers, the meeting point with the porter is agreed upon with the call center operator at the time of the booking call (e.g. at the head of a numbered platform). For arriving passengers, the meeting point is directly in front of the train railcar where the passenger is seated, at the time the train actually arrives in the station.

5. The cost of the service is a flat 5 Euros, payable directly to the porter.

http://www.trenitalia.com/cms/v/index.jsp?vgnextoid=0ad8faae9f9ba110VgnVCM1000003f16f90aRCRD


Separate and apart from the porterage service described above, Trenitalia also offers a door-to-door luggage transportation service through an outside vendor, for people who prefer not to take luggage on the train:

http://www.trenitalia.com/cms/v/index.jsp?vgnextoid=b76e973d4fe1b210VgnVCM1000003f16f90aRCRD

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