Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 evening of song and dance
  2. 2 Walk across Europe: Warsaw - Gibraltar
  3. 3 Driving from Rome to Sorrento
  4. 4 Suicide bombing in Ansbach
  5. 5 Books and Films about/set in Southern Italy
  6. 6 Lake Lucerne Boat Travel
  7. 7 Trip Report Les bons plans de Whathello
  8. 8 Helsinki -> Tallin -> Riga OR Tallin -> Riga -> Vilinius ?
  9. 9 Naples or Genoa
  10. 10 Istanbul - Would you go there?
  11. 11 My 3 Day Umbrian Plan. What do you think?
  12. 12 Help needed for Netherlands itinerary please
  13. 13 Where to from Verona
  14. 14 Help planning multigenerational family Italy tour
  15. 15 Trip Report France 2016: Paris--Avignon--Provence--Nice
  16. 16 Trip Report Paris, the Bernese Oberland, and Bavaria with 2 kids
  17. 17 2 weeks in Amsterdam, Belgium and France
  18. 18 Trip Report The nieces take Bruce and Marija to Paris, Venice and London
  19. 19 Avoid Viking River Cruises
  20. 20 Train passes
  21. 21 RENFE error message during payment
  22. 22 Trip Report One week in Sicily - Taormina, Ortigia, Agrigento & Palermo
  23. 23 Munich-6 days in September
  24. 24 Trip Report My First Trip to Europe...
  25. 25 Rome & Florence, 10-12 days or so
View next 25 » Back to the top

Please Help !!! question about mistake buying train ticket from trenitalia

Jump to last reply

I purchased for online ticket from trenitalia.com website and selected an ECONOMY ticket from Roma termini to Napoli Centrale

But I found that my wife already bought the same route!!!

So we have 2 pairs of tickets (from Roma termini to Napoli Centale) in the same time but different seats.

Can we exchange one pair of tickets to another route ?

thanks

  • Report Abuse

    No, you can't exchange it unless you want to book a later train (same Rome/Naples, not reverse or other trains) than original purchase.

    Economy ticket change rules:

    Booking/ticket changes

    Changes are allowed once from the issuing date up to train departure, only at ticket desks or at the issuing travel agency (with the exception of web agencies), in accordance with the opening hours of same. The departure date or time can be changed only for the same train category or service purchased, subject to a change fee (which is equal to the difference to the corresponding full Base price).The new ticket (called "e;Economy ticket change"e; ) has the same characteristics of the Economy ticket.

    For tickets requiring collection at self-service tellers, you must first collect your printed ticket and then apply at a ticket desk.

    Access to other trains
    You are not allowed to board any train other than the one you booked, otherwise you will be deemed to be travelling without a valid ticket.

    You might try finding a sympathetic person at the ticket window (before the stated departure date of the ticket) and see if you have any options.

1 Reply |Back to top

Sign in to comment.

Advertisement