Europe Forums

Start a new topic Change Forum
Advanced search

Please Help !!! question about mistake buying train ticket from trenitalia

Jump to last reply

I purchased for online ticket from trenitalia.com website and selected an ECONOMY ticket from Roma termini to Napoli Centrale

But I found that my wife already bought the same route!!!

So we have 2 pairs of tickets (from Roma termini to Napoli Centale) in the same time but different seats.

Can we exchange one pair of tickets to another route ?

thanks

1 Reply |

Add a Reply
  • Report Abuse

    No, you can't exchange it unless you want to book a later train (same Rome/Naples, not reverse or other trains) than original purchase.

    Economy ticket change rules:

    Booking/ticket changes

    Changes are allowed once from the issuing date up to train departure, only at ticket desks or at the issuing travel agency (with the exception of web agencies), in accordance with the opening hours of same. The departure date or time can be changed only for the same train category or service purchased, subject to a change fee (which is equal to the difference to the corresponding full Base price).The new ticket (called "e;Economy ticket change"e; ) has the same characteristics of the Economy ticket.

    For tickets requiring collection at self-service tellers, you must first collect your printed ticket and then apply at a ticket desk.

    Access to other trains
    You are not allowed to board any train other than the one you booked, otherwise you will be deemed to be travelling without a valid ticket.

    You might try finding a sympathetic person at the ticket window (before the stated departure date of the ticket) and see if you have any options.

Sign in to comment.

Recent Activity

View all Europe activity »
  1. 1 4-5 Days in Switzerland before Paris? Is Berne the place to go?
  2. 2 Trip Report July in The Mezzogiorno – 3 weeks in Southern Italy: Amalfi Coast & Puglia
  3. 3 Amsterdam neighborhood to stay for 2 weeks
  4. 4 Interested In Coach Passes
  5. 5 Giverny in early October?
  6. 6 visit a working farm in Southern Ireland
  7. 7 Air France strike
  8. 8 Voltage in UK and France
  9. 9 Help with Amsterdam for Christmas and Paris for New Year’s
  10. 10 Two Days in Prague
  11. 11 How many nights in Vienna vs. Salzburg?
  12. 12 Nuit Blanche 2014
  13. 13 Schengen Visa
  14. 14 Spain - looking for a historic town and beach town
  15. 15 Alterations to night trains routes
  16. 16 Paris GTG 10/1-10/8?
  17. 17 Trip Report Spain (Practical) Trip Report
  18. 18 london in 2.5 days
  19. 19 Belgium, Germany, Netherlands
  20. 20 Looking for Suggestions - 12 Day Agenda for Greece
  21. 21 Concert at St. Chapelle question
  22. 22 London GTG late September?
  23. 23 US looking into preclearance at European airports
  24. 24 URGENT HELP- Traveling soon for Croatia, B & H, Slovenia, Montenegro
  25. 25 Florence Hotel Advice
View next 25 » Back to the top