Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Hotels in Dubruvnick
  2. 2 First trip to Italy
  3. 3 Ireland & Scotland
  4. 4 Thello night train from Paris to Rome?
  5. 5 London's Must Sights!
  6. 6 Trip Report Ger's Trip to Rome & Bologna
  7. 7 10 days Ireland June 30-July 11th, 2017
  8. 8 Planning 20th anniversary 1st trip to Italy Feb 2017.
  9. 9 Poland & Ukraine Summer 2017
  10. 10 Croatia-Slovenia- 30 days Road trip itinerary-2017
  11. 11 Trip Report My trip to Cornwall, bookended by weekends in London
  12. 12 Thoughts on an unusual itinerary for Northern Spain please
  13. 13 Van Gogh Museum advice
  14. 14 Holiday trip with kids - suggestions please!
  15. 15 Copenhagen to Oslo to Amsterdam: Are we nuts?
  16. 16 Planning a self drive tour of the uk next april
  17. 17 Lake Garda, Where to stay
  18. 18 Chatsworth/Hardwick Hall Timing
  19. 19 4 days in switzerland
  20. 20 Vienna or Budapest?
  21. 21 Britain's contactless public transport revolution moves to Oxford
  22. 22 Swiss Pass dilemma
  23. 23 travelling to Munich and Paris without pre hotel booking
  24. 24 14 nights in Europe
  25. 25 French immersion courses in France
View next 25 » Back to the top

Please Help !!! question about mistake buying train ticket from trenitalia

Jump to last reply

I purchased for online ticket from website and selected an ECONOMY ticket from Roma termini to Napoli Centrale

But I found that my wife already bought the same route!!!

So we have 2 pairs of tickets (from Roma termini to Napoli Centale) in the same time but different seats.

Can we exchange one pair of tickets to another route ?


  • Report Abuse

    No, you can't exchange it unless you want to book a later train (same Rome/Naples, not reverse or other trains) than original purchase.

    Economy ticket change rules:

    Booking/ticket changes

    Changes are allowed once from the issuing date up to train departure, only at ticket desks or at the issuing travel agency (with the exception of web agencies), in accordance with the opening hours of same. The departure date or time can be changed only for the same train category or service purchased, subject to a change fee (which is equal to the difference to the corresponding full Base price).The new ticket (called "e;Economy ticket change"e; ) has the same characteristics of the Economy ticket.

    For tickets requiring collection at self-service tellers, you must first collect your printed ticket and then apply at a ticket desk.

    Access to other trains
    You are not allowed to board any train other than the one you booked, otherwise you will be deemed to be travelling without a valid ticket.

    You might try finding a sympathetic person at the ticket window (before the stated departure date of the ticket) and see if you have any options.

1 Reply |Back to top

Sign in to comment.