Europe Forums

Post New Topic

Recent Activity

  • Announcements:
  • Forums Style Refresh
    by Emily_D Fodor's Editor | Posted on Apr 27, 15 at 11:33 AM
  • Introducing MeganM
    by Emily_D Fodor's Editor | Posted on Apr 24, 15 at 03:23 PM
View all Europe activity »
  1. 1 Kauf real und Neuheit Pässe, Ausweise, Visa, für alle Länder
  2. 2 France for Six Weeks
  3. 3 Stresa: Do I Need A Car?
  4. 4 Where to stay in Barcelona during La Merce?
  5. 5 Croatia - advice on where to stay in Plitvice Lakes
  6. 6 Trip Report Swallows and Amazons! (or a midweek break in the Lake District)
  7. 7 London-Paris solo trip
  8. 8 Day trip London to Belgium - Help!
  9. 9 Skopelos, Skiathos plus 1 Other?
  10. 10 Trip Report My Worst Experience During My Holiday In Europe
  11. 11 Illegal vacation apts. in Paris
  12. 12 To Hampton Court Palace
  13. 13 which basque wine TXAKOLINA wineries bodegas to visit from san sebastian?
  14. 14 Scottish Highlands For Two Days
  15. 15 2 weeks Northern Italy Itinerary Suggestion
  16. 16 Train or bus from Annecy to Cully Switzerland
  17. 17 Northern England /Scotland in 16 days
  18. 18 3 days Venice to Paris
  19. 19 Pre-booking train travel in Spain
  20. 20 Lake Constance - Where to stay?
  21. 21 Chip + Pin Credit Card
  22. 22 Dublin to Dingle?
  23. 23 reputable apartment rental in Rome and Venice?
  24. 24 Algarve from Faro Airport
  25. 25 How much money for 2 weeks in ITALY
View next 25 » Back to the top

Please Help !!! question about mistake buying train ticket from trenitalia

Jump to last reply

I purchased for online ticket from trenitalia.com website and selected an ECONOMY ticket from Roma termini to Napoli Centrale

But I found that my wife already bought the same route!!!

So we have 2 pairs of tickets (from Roma termini to Napoli Centale) in the same time but different seats.

Can we exchange one pair of tickets to another route ?

thanks

  • Report Abuse

    No, you can't exchange it unless you want to book a later train (same Rome/Naples, not reverse or other trains) than original purchase.

    Economy ticket change rules:

    Booking/ticket changes

    Changes are allowed once from the issuing date up to train departure, only at ticket desks or at the issuing travel agency (with the exception of web agencies), in accordance with the opening hours of same. The departure date or time can be changed only for the same train category or service purchased, subject to a change fee (which is equal to the difference to the corresponding full Base price).The new ticket (called "e;Economy ticket change"e; ) has the same characteristics of the Economy ticket.

    For tickets requiring collection at self-service tellers, you must first collect your printed ticket and then apply at a ticket desk.

    Access to other trains
    You are not allowed to board any train other than the one you booked, otherwise you will be deemed to be travelling without a valid ticket.

    You might try finding a sympathetic person at the ticket window (before the stated departure date of the ticket) and see if you have any options.

1 Reply |Back to top

Sign in to comment.

Advertisement