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Please Help !!! question about mistake buying train ticket from trenitalia

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I purchased for online ticket from trenitalia.com website and selected an ECONOMY ticket from Roma termini to Napoli Centrale

But I found that my wife already bought the same route!!!

So we have 2 pairs of tickets (from Roma termini to Napoli Centale) in the same time but different seats.

Can we exchange one pair of tickets to another route ?

thanks

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    No, you can't exchange it unless you want to book a later train (same Rome/Naples, not reverse or other trains) than original purchase.

    Economy ticket change rules:

    Booking/ticket changes

    Changes are allowed once from the issuing date up to train departure, only at ticket desks or at the issuing travel agency (with the exception of web agencies), in accordance with the opening hours of same. The departure date or time can be changed only for the same train category or service purchased, subject to a change fee (which is equal to the difference to the corresponding full Base price).The new ticket (called "e;Economy ticket change"e; ) has the same characteristics of the Economy ticket.

    For tickets requiring collection at self-service tellers, you must first collect your printed ticket and then apply at a ticket desk.

    Access to other trains
    You are not allowed to board any train other than the one you booked, otherwise you will be deemed to be travelling without a valid ticket.

    You might try finding a sympathetic person at the ticket window (before the stated departure date of the ticket) and see if you have any options.

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