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Passports Student Travel Company--WARNING

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I recently accompanied my son on a trip to Italy with Passports Student Travel and it was an awful experience. The hotels we stayed in were second rate, away from the city center in both Venice and Rome, and often in bad neighborhoods (to be fair, the Florence hotel was a higher quality). In Rome, there were women "working the area" outside our hotel. Many of the boys on the trip thought this was quite funny, but I can assure you as a parent it's not. The tour guide was unprofessional, frequently making sexual jokes that just made everyone uncomfortable. The tour guide was also constantly trying to take us on side excursions because he obviously had a financial relationship with the people offering them. These were different than the paid excursion option to Pisa, but were run by locals who he knew and weren't part of the tour itinerary. The food we had was constantly the kind of chicken and pasta youwould get at Olive Garden, and no effort was made to make it authentic. When I complained about this to Passports they brushed off my concerns saying they would look into them but I have heard nothing from them since nor have I had any offer of restitution. This was supposed to be a once in a lifetime trip, and instead it was a nightmare.

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