Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 If you had to choose one......
  2. 2 An hour and ten min enough for connection?
  3. 3 BARDENAS REALES, Unesco site and national park in Navarra
  4. 4 Prague, Rome or Amsterdam
  5. 5 English Countryside
  6. 6 Swiss Alps in the Spring-Some Questions
  7. 7 Portugal and Spain Itinerary Suggestions
  8. 8 Can No Longer o a Road Trip in Europe - what's a better train trip?
  9. 9 So much to do, so little time!
  10. 10 Trip Report No Reservations...our laidback Paris Christmas
  11. 11 No Train On Kings Day Amsterdam?
  12. 12 Trip Report The mouse munches her way through far off lands: The Christams Edition
  13. 13 8 to 9 days in switzerland with swiss pass
  14. 14 8 Days in Rome in March 2017 - planning thread
  15. 15 Itinerary Help - One week between Sicily and Rome
  16. 16 Trip Report Eastern France - A TR in Pictures
  17. 17 Austria / Bavaria in late Oct/Early Nov
  18. 18 First-ish Trip To UK Itinerary Suggestions?
  19. 19 Trip Report Notes on Venice, Bassano del Grappa, Garda, Cremona & Milan (Sept 2016)
  20. 20 Need help with itinerary & trains
  21. 21 House Hunting in France
  22. 22 Tour of Northern Italy
  23. 23 12 days itinerary - Netherland, Belgium & Germany
  24. 24 Cognac transportation?
  25. 25 Warsaw Pollution Reaches Record Highs...
View next 25 » Back to the top

Not impressed with VBT so far

Jump to last reply

I called VBT today to try to book a bike tour for 2 people. This is around $6,000 in revenue for them. I got the usual dial 1 for this, dial 2 for tha,t and ended up waiting. In fact, I was waiting for almost an hour, getting messages that "you are number 3 in the queue, you are number two in the queue." I finally got to number one and then the system transferred me to a general voicemail that I'm sure won't be answered until Monday (this happened Friday). I would have hung up sooner, but I was answering e-mails while I was waiting and I was curious about how long they would keep a customer waiting. This seems like a ridiculous way to run a business that is supposed to be service-related. I posted something on Biketour-reviews.com, but I'll be surprised if they leave it up.

3 Replies |Back to top

Sign in to comment.

Advertisement