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Nice Airport Shuttle did not perform!

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I had made a reservation with nice-airport-shuttle before going on our trip to France. I filled out their form mentioning when I wanted them to pick me up. The driver did not show. We waited for 40 minutes. I had no phone access or internet at that point, but the TI called the mobile number given in the guidebook. It went to an automated answering machine. With no idea if they were ever coming we took the bus. I emailed them immediately from the hotel. After many emails they would not accept any responsibility. They charged me because I didn't stay long enough! I would not recommend them to anyone. Anyone else have same experience or better? What to do? it's 32 euros on my credit card.

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