new credit card - hotel reservations made with old one. What happens?
Mar 11th, 2016, 05:12 AM
#1
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new credit card - hotel reservations made with old one. What happens?
My credit card was 'compromised' last month and Capital One sent me a new one. But before that happened I made numerous hotel reservations for travel later this spring and summer using the number on my old card. I'm worried that a hotel might check the cc number sometime between now and when I stay and find that number is no longer good and cancel my reservation. Do hotels typically do that? Obviously I could contact each hotel but there are ten of them so I'd rather not if I don't have to. I did call Capital One and they didn't know, she said I'd have to check with the merchant.
Since credit cards are getting 'compromised' all the time these days and cards being replaced I'm thinking other people must have had this issue. Anyone know the answer?
Since credit cards are getting 'compromised' all the time these days and cards being replaced I'm thinking other people must have had this issue. Anyone know the answer?
Mar 11th, 2016, 06:23 AM
#4
IME hotels do not wait to check whether or not the CC used is valid. Sometimes they will even attempt an authorization of some small amount.
If it makes you feel more secure you should REPLY to all those emails from the hotels which I am assuming you saved somewhere and state that the credit card number has changed.
If it makes you feel more secure you should REPLY to all those emails from the hotels which I am assuming you saved somewhere and state that the credit card number has changed.
Mar 11th, 2016, 06:30 AM
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Contact your hotels asap. Don't burden them with unnecessary words. Inform them that your credit card info used to secure the confirmation has changed. Give them the new confirmation number, and ask them to send you confirmation that all is OK. When I offer credit card info to a hotel in Europe, I send a FAX.
Mar 11th, 2016, 06:33 AM
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I had similar experience to Judy--arrived in Paris to find that my reservation (made over 6 months in advance) had been "cancelled" but the kind owner had "held" the room for a few hours, we were early, all was ok. (And she had tried to contact us a week ahead, but we were already traveling abroad with limited email access and missed it--with the phones we have now, we would probably have gotten the notice.)
So in the future, should this ever happen to us again (increasingly likely to have cards compromised, we find--be grateful for diligence of CC companies and banks who seem to flag stuff for us pretty reliably), we will definitely give new info to any and every place we'd used old card to reserve anything.
Yes, it's a hassle, but less than having your card used for tons of fraud and less than if you get to a place and have no reservation (which I think is pretty likely).
Have a great trip, anyway!
So in the future, should this ever happen to us again (increasingly likely to have cards compromised, we find--be grateful for diligence of CC companies and banks who seem to flag stuff for us pretty reliably), we will definitely give new info to any and every place we'd used old card to reserve anything.
Yes, it's a hassle, but less than having your card used for tons of fraud and less than if you get to a place and have no reservation (which I think is pretty likely).
Have a great trip, anyway!
Mar 11th, 2016, 07:26 AM
#7
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It is a PITA with reservations made with hotels using emails and FAXes or primitive online reservation sites. Hotels can decide what to do when they preauthorize the card and discover it is no longer valid. They can honor the booking, give you a chance to correct, or cancel and tell you sorry. I think the time is of the essence. It is a snap with reservations made at bookings sites like booking.com. I just had to do this and between booking.com and the starwood sites, I swapped CC info in less than 5 min per hotel.
Mar 11th, 2016, 07:28 AM
#8
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......When I offer credit card info to a hotel in Europe, I send a FAX......
Using a fax is less secure than email. And, second, transmission is not the risk, it is what happens after it is in the hands of the hotel clerk. That is the risk and it doesn't make any difference if he got it via fax, email, or phone.
Using a fax is less secure than email. And, second, transmission is not the risk, it is what happens after it is in the hands of the hotel clerk. That is the risk and it doesn't make any difference if he got it via fax, email, or phone.
Mar 11th, 2016, 07:41 AM
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fmpden, I'm not here to educate you on security. IMO, you don't know what you're talking about. A simple Google search will prove that. But, frankly, I don't really care what you do with your credit card information.
Mar 11th, 2016, 07:59 AM
#10
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The hotel will attempt authorization per the cancellation policy. If the cancellation policy is 48 hours before arrival then the hotel will charge the CC then. If the CC bounces you are out of luck and at the mercy of the merchant.
I just returned from Florence where I had made hotel reservations using booking.com. The hotel charged my CC as stated and in accordance with their cancellation policy. I had the same situation (Capital One as well). The hotel owner held my reservation because "you are an American and Americans are typically very good about honoring their reservations". Go figure...
I just returned from Florence where I had made hotel reservations using booking.com. The hotel charged my CC as stated and in accordance with their cancellation policy. I had the same situation (Capital One as well). The hotel owner held my reservation because "you are an American and Americans are typically very good about honoring their reservations". Go figure...
Mar 11th, 2016, 08:11 AM
#11
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2 possibilities :
- you prepaid your room with the old CC - no prob.
- you gave the card in order to reserve the room - the you can be sure 99% that the hotel will check your CC a few days before your arrival - the card will be checked as not ok, so reservation will be cancelled.
So contact your hotel - or booking.com or hotels.com if you booked via themselves, or modify your reservation online : find your reservation, modify it online by inputing your new CC number.
Ps : You still have faxes in the US ? long time I haven't seen one... I threw mine away 5 years ago at least.
- you prepaid your room with the old CC - no prob.
- you gave the card in order to reserve the room - the you can be sure 99% that the hotel will check your CC a few days before your arrival - the card will be checked as not ok, so reservation will be cancelled.
So contact your hotel - or booking.com or hotels.com if you booked via themselves, or modify your reservation online : find your reservation, modify it online by inputing your new CC number.
Ps : You still have faxes in the US ? long time I haven't seen one... I threw mine away 5 years ago at least.
Mar 11th, 2016, 08:25 AM
#12
>>IME hotels do not wait to check whether or not the CC used is valid. Sometimes they will even attempt an authorization of some small amount.<<
Sure, they usually check when one books -- but there are LOTS of times they also access the credit card later on.
Just last Fall for example -- my Kyoto hotel verified my cc at time of booking, but also took a one night's deposit 30 days prior to my arrival.
My London flat took the deposit at time of booking, and the final payment 6 weeks out.
If my cc had been changed in either case they could have cancelled my booking.
I just booked a flat in Edinburgh for August -- they took the deposit and will take the balance in June.
Contact the hotels!
Sure, they usually check when one books -- but there are LOTS of times they also access the credit card later on.
Just last Fall for example -- my Kyoto hotel verified my cc at time of booking, but also took a one night's deposit 30 days prior to my arrival.
My London flat took the deposit at time of booking, and the final payment 6 weeks out.
If my cc had been changed in either case they could have cancelled my booking.
I just booked a flat in Edinburgh for August -- they took the deposit and will take the balance in June.
Contact the hotels!
Mar 11th, 2016, 08:34 AM
#13
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I've never had any problems when that has happened, the CC company just transfer charges from the old to new number, it is transparent. You can't use it for a new charge, but the old ones work. I don't think I've ever had a hotel do what you are suggesting the problem would be, they either charge it right away or not at all, you charge when you leave.
But why not contact the hotel, it doesn't hurt to try, I don't see the downside of contacting them.
But why not contact the hotel, it doesn't hurt to try, I don't see the downside of contacting them.
Mar 11th, 2016, 08:40 AM
#14
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Some reading material for less intelligent on this board:
http://motherboard.vice.com/read/why...-still-a-thing
http://fortune.com/2013/05/15/why-th...efuses-to-die/
http://www.savvy-business-correspond...nessFaxes.html
Legal test of electronic signatures
https://en.wikipedia.org/wiki/Electronic_signature
http://motherboard.vice.com/read/why...-still-a-thing
http://fortune.com/2013/05/15/why-th...efuses-to-die/
http://www.savvy-business-correspond...nessFaxes.html
Legal test of electronic signatures
https://en.wikipedia.org/wiki/Electronic_signature
Mar 11th, 2016, 09:09 AM
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I love the way you present things...
I read the first 2 links and found nothing interesting.
First link says banks like to have signed material... Sure, a fax has to have been sent but a photcopy could be what has been faxed - better proof than a scan ? and hackers. Yes, very probable that hackers will go into the PC's of the hotels we make reservatoins with.
Second link is just void of any info.
Now a question : I send a fax to a hotel : how can I know that somebody will retrieve it immediately or that it can stay hours for anybody going by to pick it up or copy it ?
A mail arrives in a mailbox that is normally not accesible to everyone. IF you fear hackers, send the mail in two parts, to make your paranoia go down one level.
Ah, if only I could be as intelligent as you are !
I read the first 2 links and found nothing interesting.
First link says banks like to have signed material... Sure, a fax has to have been sent but a photcopy could be what has been faxed - better proof than a scan ? and hackers. Yes, very probable that hackers will go into the PC's of the hotels we make reservatoins with.
Second link is just void of any info.
Now a question : I send a fax to a hotel : how can I know that somebody will retrieve it immediately or that it can stay hours for anybody going by to pick it up or copy it ?
A mail arrives in a mailbox that is normally not accesible to everyone. IF you fear hackers, send the mail in two parts, to make your paranoia go down one level.
Ah, if only I could be as intelligent as you are !
Mar 11th, 2016, 09:32 AM
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Less intelligent cuts both ways. If you don't understand internet security that is fine. And if YOU want to continue to use a fax, that is fine. Others may not want to but they can make that decision.
Mar 11th, 2016, 09:33 AM
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Maybe the difference is between Italy, which NYCFS knows a lot better than I do, and France and Belgium, which you and I know better. IME, no one in France has used or answered a fax for about 5-7 years, but perhaps in Italy they are still common.
At any rate, to make things short and sweet and not worry about getting written replies, I just pick up the phone and call when I have an issue like this, whether it's one hotel or 10.
At any rate, to make things short and sweet and not worry about getting written replies, I just pick up the phone and call when I have an issue like this, whether it's one hotel or 10.
Mar 11th, 2016, 10:07 AM
#18
Christina: >>I've never had any problems when that has happened, the CC company just transfer charges from the old to new number, it is transparent.<<
That is true of charges you made and are IN THE PIPELINE when the cc is cancelled/replaced. But it would not apply for any new charges <u>after</u> the cc was cancelled. So as in the three (actual - not hypothetical) examples I provided -- the new charges would be denied since the account does not exist!
>>they either charge it right away or not at all, you charge when you leave.<<
Sometimes yes, sometime no . . .
That is true of charges you made and are IN THE PIPELINE when the cc is cancelled/replaced. But it would not apply for any new charges <u>after</u> the cc was cancelled. So as in the three (actual - not hypothetical) examples I provided -- the new charges would be denied since the account does not exist!
>>they either charge it right away or not at all, you charge when you leave.<<
Sometimes yes, sometime no . . .
Mar 11th, 2016, 10:13 AM
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Faxes are disappearing here in Italy as well, but not as fast as elsewhere, because internet penetration is still comparatively low.
I've always considered faxes to be inherently insecure. I've seen what used to happen to faxes sent to my husband's studio. They often sat for hours in the fax tray. After the secretary read them, she left them sitting on her desk, sometimes for days. When they were thrown out, they were rarely shredded.
The same is true of snail mail, of course. Anything on paper is only as secure as the procedure for handling the document.
I prefer to use booking.com for my hotel reservations. If I have to change credit cards, I can change it in just one place. Nothing is 100% secure, but I trust booking.com more than some of the jerry-rigged reservation systems used by some hotel web sites.
I've always considered faxes to be inherently insecure. I've seen what used to happen to faxes sent to my husband's studio. They often sat for hours in the fax tray. After the secretary read them, she left them sitting on her desk, sometimes for days. When they were thrown out, they were rarely shredded.
The same is true of snail mail, of course. Anything on paper is only as secure as the procedure for handling the document.
I prefer to use booking.com for my hotel reservations. If I have to change credit cards, I can change it in just one place. Nothing is 100% secure, but I trust booking.com more than some of the jerry-rigged reservation systems used by some hotel web sites.
