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Never again with Auto Europa and Car Rental Express

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First, this post is about Auto Europa and NOT Auto Europe.

As many of you know, I have promoted Car Rental Express/Cars Italy & Tours/Sicily by Car/AutoEuropa on this site for over a year now.

Well, that stops now. They finally did to me what they have done to so many others, ripped me off.

Car Rental Express is a broker. One of their associated brokers in Italy is Cars Italy & Tours. These two have great rates through several agencies, primarily Sicily by Car, which is part of AutoEuropa.

So, I rent the car for 3 days at FCO with a return to Ciampino. I tell the FCO agent that I leave CIA at about 8am and need to return the car early. They tell me not to worry, to drop off the car in the Rental Car lot and drop off the keys in the box by the office IN THE AIRPORT.

I get to Ciampino about 6am. I find the lot, right in front of the airport and park the car. I go to check in for the flight and then begin the search for the rental company. The airport information booth lady doesn't speak English, but with my broken Italian I get it across what I am looking for. She tells me there are no rental car companies in the airport.

Now, the AutoEuropa paperwork clearly says that the office is inside the terminal at Ciampino. I look everywhere, nope, no agency desk. So, with time getting close for departure, I go out to the car and put the keys under the seat.

As soon as we arrive in Frankfurt, I call AutoEuropa in Rome. I get a nice guy on the phone, tell him the entire story. He says "No Problem", the office is actually about 6 blocks away from the airport and lots of people do this. I figure everything is fine.

This week I get the $235 charge from them. No explanation, no itemization, no nothing. I have written to them and called them, as well as Car Rental Express. No reply from either.

So, without further ado, I WILL NEVER USE EITHER OF THESE COMPANIES AGAIN!!! I am sorry that I ever recommended them, on this board and hope my recommendation hasn't caused anyone any hassles.

Auto Europe - the good company from Maine-- I'm so sorry I ever stopped using your fine services. Trust me, I'll be back and will not stray again.

Dave

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