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Mad at DeutscheBahn

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We made several train journeys while in Germany, and all were as efficient and easy as we'd expected, except one: on the day we had reserved seats on EC and IC trains from Salzburg to Rothenburg, the first train was delayed by more than an hour, so that we would not have arrived in time to catch the second train. The DB agent consulted his computer screen and ultimately put us on three different regional trains, so that we were ultimately only an hour late getting to Rothenburg. It was the getting there that was a problem...the "milk runs" had no reserved seats, and were very crowded, and there was no English signage or announcements made. There were also no digital readouts listing the upcoming stop, so I had to listen very hard to the announcements (in German) and then consult the wall map to try to decipher how close we were to our stop.

In addition, the agent had arranged it so that we had only 4 or 5 minutes between trains each time we transferred. So both of us 60 year-olds had to run through the stations, dragging our luggage, with no opportunity to get food or even water. There were no cafe cars (or potable water) on the regional trains, so we endured a journey of nearly 8 hours without any food or water.

I feel as though DB owes us some sort of refund, but am clueless as how to ask for this; the DB web site seems to have no "contact us" capability. I did ask the agent in Salzburg about this, but he said something to the effect that since my tickets were purchased online, he couldn't help us.

Any ideas?

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