LUGGAGE LOST IN PRAGUE
Apr 12th, 2006, 11:03 AM
#1
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LUGGAGE LOST IN PRAGUE
I just arrived in Prague to cold & rain & my coat is in my luggage which SkyEurope lost. I can't seem to find out what the policy is on relpacing the contents of my luggage. I need warm clothes because I just flew in from a warm climate & I'm freezing. Do they reimburse me, or do I have to foot the bill for necessities (including a coat or warm jacket)? Thanks
Apr 12th, 2006, 12:16 PM
#2
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Hi SKIDDY, I have no idea as to what SkyEurope's obligation is but do make sure that you get a written report on your "lost" luggage and make sure that anything you are told by the airline employees is in writing so that you have written documentation. Best wishes.
Apr 12th, 2006, 12:35 PM
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I assume you've already filed the claim with the airline? They should have told you what you were allowed.
When Alitalia lost mine bags a few years ago for 5 days - they have me money up front at the airport and then I had to fight tooth and nail for the 50% reimbursement when I got home (I think it was up to 300 US or something - because they did eventually get my bag to me).
I tried to look through SkyEurope's website for you - but the rules of carriage wasn't downloading for me for some reason.
When Alitalia lost mine bags a few years ago for 5 days - they have me money up front at the airport and then I had to fight tooth and nail for the 50% reimbursement when I got home (I think it was up to 300 US or something - because they did eventually get my bag to me).
I tried to look through SkyEurope's website for you - but the rules of carriage wasn't downloading for me for some reason.
Apr 12th, 2006, 01:10 PM
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You really need to ask Skyeurope what you can buy and what they will reimburse.
I only had this happen once (Aer Lingus), and they paid for me to buy a new pair of shoes because I had an event to go out to that night and my daytime shoes were too casual. I had a Tshirt, underwear and something else to wear in my carryon, so I was very reasonable and only asked for shoe costs. They paid in full, but I had to submit the claim with explanation and they reimbursed me. That wasn't lost luggage, just delayed a day.
At least Prague isn't too expensive, go buy yourself a cheap coat in Tesco's or something near Wenceslas Square. There is also a cheap clothing bazaar, thrift store type, in the main train station M-F, sort of street-market vendor style.
I only had this happen once (Aer Lingus), and they paid for me to buy a new pair of shoes because I had an event to go out to that night and my daytime shoes were too casual. I had a Tshirt, underwear and something else to wear in my carryon, so I was very reasonable and only asked for shoe costs. They paid in full, but I had to submit the claim with explanation and they reimbursed me. That wasn't lost luggage, just delayed a day.
At least Prague isn't too expensive, go buy yourself a cheap coat in Tesco's or something near Wenceslas Square. There is also a cheap clothing bazaar, thrift store type, in the main train station M-F, sort of street-market vendor style.
Apr 12th, 2006, 01:15 PM
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I copied and pasted this information for you from SkyEurope's web site:
After arrival
Claims
Should you have any problems complications with your baggage, please contact the SkyEurope representative at the airport upon your arrival.
The passenger must complain to the carrier immediately after he/she discovers any damage, within 7 days at the latest. Baggage claims are to be made in the arrival hall at the "Baggage claim counter". SkyEurope Airlines staff, or our agent, will issue to you a PIR form where you must present the relevant portion of your boarding card and baggage tag. He will also inform you about the processing of your claim. Claims for damages expire 2 years after arrival at the destination, or estimated arrival, or 2 years after the carriage was terminated.
After arrival
Claims
Should you have any problems complications with your baggage, please contact the SkyEurope representative at the airport upon your arrival.
The passenger must complain to the carrier immediately after he/she discovers any damage, within 7 days at the latest. Baggage claims are to be made in the arrival hall at the "Baggage claim counter". SkyEurope Airlines staff, or our agent, will issue to you a PIR form where you must present the relevant portion of your boarding card and baggage tag. He will also inform you about the processing of your claim. Claims for damages expire 2 years after arrival at the destination, or estimated arrival, or 2 years after the carriage was terminated.
Apr 12th, 2006, 01:20 PM
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Very sorry for the hassle. I can't imagine landing somewhere cold without carrying a jacket on the plane, though.
Anyway, here's what Skyeurope's website says about lost luggage:
http://www.skyeurope.com/en/Default....d=5&idq=19
In pertinent part:
"Dear SkyEurope Passenger, Please accept our most sincere apologies for any inconveniences caused. Please kindly follow these instructions:
Delayed Baggage For the first 5 (five) days, please keep in touch with the Lost and Found office where you reported your baggage missing. If your baggage is not found after 5 (five) days, please contact SkyEurope Airlines on the E-mail address [email protected]. Use subject contents of my bag and provide the following information:
The full contents of your bag. State color/type/brand of each item.
(Example: trainers/blue/nike)
Description of your bag. State color/type/brand (Example: blue trolley with handles and wheels/brand Samsonite)
If bag locked, please provide whether bag has a padlock or combination lock (If combination lock used, provide number)
Your reference number (BTSNE …….. 5 numbers)
Lost Baggage If you baggage has been lost for more than 21 days, please forward your claim to the address below with the following originals documents:
Property Irregularity Report (PIR)* – original
Reservation number – found on your reservation confirmation (if charter flight, not required)
Originals of your boarding pass and luggage ticket
Your personal details (name, permanent address, phone number)
Your flight details (date, time and number of your flight)
Full contents of your bag. (Provide color/type/brand of each item). Attach original receipts proving their cost
If receipts not available, provide each items approximate cost and the date of purchase (signature required)....
Please be informed that all baggage related claims are handled in writings only at the following address:
SkyEurope Airlines
Baggage Claims
Ivanska cesta 26
P. O. Box 24
820 01 Bratislava 21
Slovak Republic
Please note that claims forwarded by fax or via email are not accepted.
* Property Irregularity Report is a damage report issued at the Lost&Found office. This report can only be issued at the airport of your arrival, however no later than (7) seven days from the date of your travel.
Once again please accept our sincere apologies for any inconvenience caused."
Hope this helps.
Anyway, here's what Skyeurope's website says about lost luggage:
http://www.skyeurope.com/en/Default....d=5&idq=19
In pertinent part:
"Dear SkyEurope Passenger, Please accept our most sincere apologies for any inconveniences caused. Please kindly follow these instructions:
Delayed Baggage For the first 5 (five) days, please keep in touch with the Lost and Found office where you reported your baggage missing. If your baggage is not found after 5 (five) days, please contact SkyEurope Airlines on the E-mail address [email protected]. Use subject contents of my bag and provide the following information:
The full contents of your bag. State color/type/brand of each item.
(Example: trainers/blue/nike)
Description of your bag. State color/type/brand (Example: blue trolley with handles and wheels/brand Samsonite)
If bag locked, please provide whether bag has a padlock or combination lock (If combination lock used, provide number)
Your reference number (BTSNE …….. 5 numbers)
Lost Baggage If you baggage has been lost for more than 21 days, please forward your claim to the address below with the following originals documents:
Property Irregularity Report (PIR)* – original
Reservation number – found on your reservation confirmation (if charter flight, not required)
Originals of your boarding pass and luggage ticket
Your personal details (name, permanent address, phone number)
Your flight details (date, time and number of your flight)
Full contents of your bag. (Provide color/type/brand of each item). Attach original receipts proving their cost
If receipts not available, provide each items approximate cost and the date of purchase (signature required)....
Please be informed that all baggage related claims are handled in writings only at the following address:
SkyEurope Airlines
Baggage Claims
Ivanska cesta 26
P. O. Box 24
820 01 Bratislava 21
Slovak Republic
Please note that claims forwarded by fax or via email are not accepted.
* Property Irregularity Report is a damage report issued at the Lost&Found office. This report can only be issued at the airport of your arrival, however no later than (7) seven days from the date of your travel.
Once again please accept our sincere apologies for any inconvenience caused."
Hope this helps.
Apr 17th, 2006, 07:41 PM
#7
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Thanks for the effort. Before I posted I had found & read the web site. Unfortunately they do not talk about reimburesment. I had hoped someone would have had an experience with this airline & could give me an idea of what to expect.
