Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Krakow Day Trips - Renting a car vs. Taking a tour
  2. 2 3 weeks in Spain
  3. 3 4 days itinerary for France
  4. 4 ISO help planning a trip to England in May
  5. 5 Rent a car in England
  6. 6 tours/attractions worth paying for in Prague/Vienna/Budapest/Krakow
  7. 7 Can No Longer o a Road Trip in Europe - what's a better train trip?
  8. 8 Which cities are a must in Croatia, Bosnia&Herzegovina and Montenegro?
  9. 9 EuropeTravel-Trivia Quiz #152
  10. 10 Iceland Itinerary Help
  11. 11 Single mom w/ 8 mo baby traveling to Paris and London
  12. 12 South of France - 7 Days - April
  13. 13 10 nights in Umbria before Rome- advice please
  14. 14 Warsaw Pollution Reaches Record Highs...
  15. 15 Trip Report Our (Somewhat) Laid Back Tour of Old Fave Stops in Italy
  16. 16 2017 Easter in Italy
  17. 17 Trip Report Iceland Trip Report: 9 Days in May - non Ring Road!
  18. 18 Please help me with the name of this town in Spain
  19. 19 kimhe or others - flamenco rec in Sevilla?
  20. 20 Edinburgh to Skye
  21. 21 Railpass or point-to-point tickets
  22. 22 Family first time Barcelona (where and how much ?)
  23. 23 Croatia transportation question.
  24. 24 Airport Transfer from Edinburgh Center to Glasgow Airport
  25. 25 Surprise trip to Greece!
View next 25 » Back to the top

London Heathrow - Beware Congestion Fees & Europcar

Jump to last reply

Beware EuropCar - LONDON CONGESTION - EXORBITANT FEES
WARNING! This company is making a fortune off of unknowing vacationers and getting away with it!!

My wife and I (from the US) landed in London Heathrow in July 2014. We rented (hired) a car from Europcar and were off to London. Little did we know we needed to pre-pay for the London Congestion fee before entering the city center. A simple £11.50 fee became instead nearly ten times that amount thanks to Europcar. Because we did not pre-pay, we were given a citation, which EuropCar paid to Transport of London on our behalf, and then EuropCar added another 40% charge for 'administration.'

I understand the common practice of ridiculous fares and governmental fees given by cities and counties for traffic violations; it is prevalent in the US as well. And as much as that perturbs me, I am not surprised by it.

What I did not expect, is a company-that is dependent on customer satisfaction to keep them in business-to [1] neglect to inform it's customer of the probability of this predicament upon arrival, [2] impose such an exorbitant fine for 'administration', and finally, [3] have such poor communication in customer service follow-up!

Europcar has been derelict of its duty in these ways and it will not go by unnoticed. How many others have been duped by their back-handed scheme?

Be forewarned of the implications of signing a contract with Europcar!

25 Replies |Back to top

Sign in to comment.

Advertisement