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London Heathrow - Beware Congestion Fees & Europcar

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Beware EuropCar - LONDON CONGESTION - EXORBITANT FEES
WARNING! This company is making a fortune off of unknowing vacationers and getting away with it!!

My wife and I (from the US) landed in London Heathrow in July 2014. We rented (hired) a car from Europcar and were off to London. Little did we know we needed to pre-pay for the London Congestion fee before entering the city center. A simple £11.50 fee became instead nearly ten times that amount thanks to Europcar. Because we did not pre-pay, we were given a citation, which EuropCar paid to Transport of London on our behalf, and then EuropCar added another 40% charge for 'administration.'

I understand the common practice of ridiculous fares and governmental fees given by cities and counties for traffic violations; it is prevalent in the US as well. And as much as that perturbs me, I am not surprised by it.

What I did not expect, is a company-that is dependent on customer satisfaction to keep them in business-to [1] neglect to inform it's customer of the probability of this predicament upon arrival, [2] impose such an exorbitant fine for 'administration', and finally, [3] have such poor communication in customer service follow-up!

Europcar has been derelict of its duty in these ways and it will not go by unnoticed. How many others have been duped by their back-handed scheme?

Be forewarned of the implications of signing a contract with Europcar!

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