Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 AVG@ Antivirus CONTACT ☎ 1:800:681:7208 Tech SUPP0RT CARE
  2. 2 Swiss Pass vs Half Fare Card??
  3. 3 Suppose to leave on the 24th, still no visa
  4. 4 What Can We Do to Help A Refugee Family in France?
  5. 5 Any suggested guide or tour companies for the Acropolis?
  6. 6 Studying art in English in venice
  7. 7 Where Would You? (1 random night in Dec btwn Bologna and Montepulciano)
  8. 8 Connecting rooms for 2 families in Amsterdam?
  9. 9 Train transfer questions and safety - France/NL/Belgium/UK
  10. 10 Paris Perfect Legal?
  11. 11 Trogir or Split
  12. 12 Iphone 6 usage in multiple European Countries
  13. 13 Day tour from Edinburgh - Hairy Coo v/s Rabies?
  14. 14 Scotland
  15. 15 Hotels in Turin
  16. 16 Berlin to ?
  17. 17 Greek Mainland Itinerary
  18. 18 Trip Report Trip Report: Italy with the bambinos!
  19. 19 Late November with a 7-month-old - Portugal?
  20. 20 Istria in two days
  21. 21 Trip Report Barcelona and Paris trip report
  22. 22 Looking for advice about flight from Barcelona to Paris
  23. 23 Drive from Montepulciano to Cinque Terre
  24. 24 From Biarritz to Paris- 2 extra nights
  25. 25 Scotland itinerary help
View next 25 » Back to the top

London Heathrow - Beware Congestion Fees & Europcar

Jump to last reply

Beware EuropCar - LONDON CONGESTION - EXORBITANT FEES
WARNING! This company is making a fortune off of unknowing vacationers and getting away with it!!

My wife and I (from the US) landed in London Heathrow in July 2014. We rented (hired) a car from Europcar and were off to London. Little did we know we needed to pre-pay for the London Congestion fee before entering the city center. A simple £11.50 fee became instead nearly ten times that amount thanks to Europcar. Because we did not pre-pay, we were given a citation, which EuropCar paid to Transport of London on our behalf, and then EuropCar added another 40% charge for 'administration.'

I understand the common practice of ridiculous fares and governmental fees given by cities and counties for traffic violations; it is prevalent in the US as well. And as much as that perturbs me, I am not surprised by it.

What I did not expect, is a company-that is dependent on customer satisfaction to keep them in business-to [1] neglect to inform it's customer of the probability of this predicament upon arrival, [2] impose such an exorbitant fine for 'administration', and finally, [3] have such poor communication in customer service follow-up!

Europcar has been derelict of its duty in these ways and it will not go by unnoticed. How many others have been duped by their back-handed scheme?

Be forewarned of the implications of signing a contract with Europcar!

25 Replies |Back to top

Sign in to comment.

Advertisement