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Items stolen from checked-in luggage at Madrid Barajas airport

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Flew KLM out of Madrid Barajas Terminal 2. Final destination was Houston with a plane change in Amsterdam.

Came home. Opened the bags. Found that we were missing a laptop and an iPhone. The monetary value of each was not much. The laptop is four years old and runs XP. The iPhone is a locked AT&T one and also not the latest (no siri). But they contained some valuable memories and documents.

I contacted Delta/KLM. Got the run around for a bit. Finally I sent them an email and they have sent me a claim form. I don't really care to make a claim. What I want is for them to trace where the theft is happening. I have traveled a lot and been to many countries but I have never had something stolen from checked-in luggage. It's quite bizarre.

Has anyone else had issues like this in Madrid? I figure it would be pointless calling someone there at the airport. But if someone else had luck with that, I don't mind trying.

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