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ITALY Trenitalia Reservation Change

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Hello,

I bought 2 couchette tickets on the TrenItalia website for an overnight train from Paris to Venice just a week or two ago for travel in July, but now I need to change my tickets. I was given a PNR code but no CP code, which apparently I need to change the tickets online.

The email receipt sent to me has our train number, seats, PNR Code, Master Code, etc... but no CP Code. The tickets are standard adult price tickets too... nothing special about them. I even registered on the website when I purchased the tickets, so I can look them up easily, but not change them because I don't have a CP Code

According to the website I should be able to change this booking quite easily, but I don't know why I didn't receive a CP code or how to obtain one. In fact, I can't even figure out who to contact at TrenItalia for customer service.

Does anyone out there know what I should do? I'm really lost here and can't afford to throw away all of that money on unused train tickets. Please help if you can! Thank you so much!!!!

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