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Italy - Car Rental - CDW's and Insurance

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I am planning to rent a car in Italy (Puglia region, Lecce to start), beginning on Sept. 5 and dropping off somewhere in Puglia, maybe Matera or Brindisi airport, on Sept. 10. I would appreciate any advice on (1) car rental agencies to use, and (2) whether or not to buy CDW from the car rental company vs. relying on credit card coverage (I have a United Mileage Plus card, which sent me an email claiming to provide primary coverage for theft and collision losses). Prior postings here indicate that there are a lot of confusing and complicated options regarding collision/damage deductibles offered by the car rental companies. I had a bad experience with AutoEurope (SicilyByCar) in Italy in 2012 with a false damage claim by the rental company.

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