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Italy ATM Bank: Beware Cassa di Risp / Banca CR Firenze - Do not use

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I wanted to warn people to avoid using ATMS at the bank Cassa di Risparmio di Asti in Florence, which also might appear at the ATM sign as Banca CR Firenze.

I am not sure if the issue with them is really a technical error or they are intentionally defrauding international users of their ATM, which is very close to the Santa Maria train station, so I am posting this warning.

On June 20th, 2016 I attempted to use their ATM in Florence on the street Via dei Rondinelli located near unit 6 or so. I attempted to withdraw 500 Euros. At the end of the transaction when the money was supposed to be dispensed, I received the following message on their screen, "Technical Error, please withdraw your card within 30 seconds." No money was dispensed. I assumed it was a problem with my card, so I used my business ATM card and then the exact same thing happened.

Again I assumed it was an error with my card, but I tried again at another bank an hour or so later and received money, so it was their machine.

When I went into their bank a few days later when I returned to Florence (I left before the bank opened the day after it occurred), the person I spoke with barely spoke english and insisted there was no technical error and no money discrepancy in their machine.

He ignored my follow up email when I returned to the states.

Their bank debited my account TWICE for each transaction - for a total of $1000 Euros per account. Then their bank credited my account ONCE for each transaction - leaving a total of 500 Euros still deducted from my account, though not dispensed through their machine. Since their bank gave one credit, they were aware of the "technical error" but did not credit both deductions from my account as they should have.

I am currently working with my bank to resolve the problem and reported their transactions as fraud. I may be able to recover on the personal account due to US banking rules according to my banker, but probably not on the business account. And if I am able to recover at all it is only because I have a personal banker associated with my personal and business accounts with the company I own and they are always responsive to my needs.

Beware them and don't use their ATMS.

Again, beware: Cassa di Risparmio di Asti or also will appear on the ATM machine logo / sign as Banca CR Firenze.

Whether it is all of their ATMS or just this one that is near the train station and all sorts of tourists, I cannot say.

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