Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Advice on Portugal for August honeymoon please
  2. 2 Iceland Stopover Late September
  3. 3 Norway in Nutshell - weather
  4. 4 Northern Italy/Tuscany ideas
  5. 5 my current itinerary for future trip
  6. 6 Italy,Austria,Germany driving vacation
  7. 7 Edinburgh car rental, lodging, train to city
  8. 8 Where to buy Saffron?
  9. 9 Tuscany literature
  10. 10 Trip Report Magical Greece. A 13 day jaunt across the Aegean
  11. 11 Trip Report Welltravbrit's London Sojourn - An Ongoing Trip Report
  12. 12 Scenic drive: Seville-Granada-Barcelona
  13. 13 15 nights in Italy
  14. 14 Best Hotel in Tuscany?
  15. 15 Kathie & Cheryl plan our 2016 trip to Europe
  16. 16 Rain boots for Baltic cruise?
  17. 17 Milan/Lake Como questions
  18. 18 Trip Report Dordogne Trip Report
  19. 19 Restaurant favorites in Stresa and Bellagio
  20. 20 Scottish pounds where to exchange?
  21. 21 Trip Report Espagne, Olé! Ancient to modern, through Andalucia, Toledo and Madrid
  22. 22 Tuscany - Chianti / Val d'Orcia
  23. 23 DDay Tours - private or group?
  24. 24 Lack of diversity? Venice/Florence/Rome
  25. 25 Your thoughts on day trips out of Venice
View next 25 » Back to the top

Issues with a rental through VRBO - any advice would be appreciated

Jump to last reply

Hi everyone. I've been planning my dream vacation to Europe for the past two years. The first stop is a week in London. Last year after much research and debate I selected what I thought was the perfect rental in London. The owners were very responsive, the unit had good feedback, etc. I signed a rental agreement and paid for 25% of the total rental price to hold the unit.

Fast forward to two weeks ago. The remaining 75% of the rental price was due April 1st so I contacted them two weeks ago to confirm their e-mail address for the Paypal payment. They didn't reply. I had to send them a total of 3 messages to get a response from them, in which they told me that the unit was no longer available but that they had another one that was. It wasn't as nice as the first one but I agreed to the swap, pending their response to a couple of questions I had. It turns out that the other unit isn't theirs, but belongs to a friend. And per VRBO, it's not available for 1/2 of the time that I'm going to be in London. Naturally I contacted the people I was dealing with about this. And, no surprise, they stopped replying to me.

It's now been 5 days, during which I've sent 4 messages with no response. I've told them that I want a refund of the payment I sent them and they've ignored me. The trip was not registered with VRBO's guarantee program because it wasn't paid for in full yet and because I don't leave for another 6 weeks. I'm not one to just let people steal money from me, though, and I'm more than willing to file complaints/legal action with any applicable agency, including the Internet Crime Complaint Center. The unit is in London but the owners are in Australia so I'm not 100% sure which police department (maybe both?) to make a theft/fraud report with.

Have any of you dealt with something like this before? How did you handle it? Did you get your money back? Thanks in advance for any advice/tips - they're greatly appreciated.

17 Replies |Back to top

Sign in to comment.

Advertisement