Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Croatia transportation question.
  2. 2 Malaga - places to stay and eat
  3. 3 Portugal and Spain itinerary help!
  4. 4 Westerplatte
  5. 5 What is best for gps & data for trip to spain and portugal?
  6. 6 Biarritz family holiday
  7. 7 Ireland hotel questions
  8. 8 Isles of Scilly - Anyone Been?
  9. 9 Suggested Italy Itinerary
  10. 10 Need hotel recommendations for Madrid, Toledo & Andalucia
  11. 11 Cutback on Spain trip
  12. 12 3 days in Ortygia Sicily
  13. 13 Initial itinerary - 1 month in Greece
  14. 14 getting to CDG
  15. 15 Paris getaway with my daughter hotel ideas
  16. 16 Single mom w/ 8 mo baby traveling to Paris and London
  17. 17 Help Planning Seot 2017 Trip to Andalusia
  18. 18 European Travel - Trivia Quiz #151
  19. 19 Greece...so many options! (11 days)
  20. 20 Ireland trip planning recommendations - March
  21. 21 Ireland travel passport question
  22. 22 Bernina Express mid-March
  23. 23 If you had to choose one......
  24. 24 Please help with 12 days in England!
  25. 25 Trying to pick a Greek Island
View next 25 » Back to the top

Issues with a rental through VRBO - any advice would be appreciated

Jump to last reply

Hi everyone. I've been planning my dream vacation to Europe for the past two years. The first stop is a week in London. Last year after much research and debate I selected what I thought was the perfect rental in London. The owners were very responsive, the unit had good feedback, etc. I signed a rental agreement and paid for 25% of the total rental price to hold the unit.

Fast forward to two weeks ago. The remaining 75% of the rental price was due April 1st so I contacted them two weeks ago to confirm their e-mail address for the Paypal payment. They didn't reply. I had to send them a total of 3 messages to get a response from them, in which they told me that the unit was no longer available but that they had another one that was. It wasn't as nice as the first one but I agreed to the swap, pending their response to a couple of questions I had. It turns out that the other unit isn't theirs, but belongs to a friend. And per VRBO, it's not available for 1/2 of the time that I'm going to be in London. Naturally I contacted the people I was dealing with about this. And, no surprise, they stopped replying to me.

It's now been 5 days, during which I've sent 4 messages with no response. I've told them that I want a refund of the payment I sent them and they've ignored me. The trip was not registered with VRBO's guarantee program because it wasn't paid for in full yet and because I don't leave for another 6 weeks. I'm not one to just let people steal money from me, though, and I'm more than willing to file complaints/legal action with any applicable agency, including the Internet Crime Complaint Center. The unit is in London but the owners are in Australia so I'm not 100% sure which police department (maybe both?) to make a theft/fraud report with.

Have any of you dealt with something like this before? How did you handle it? Did you get your money back? Thanks in advance for any advice/tips - they're greatly appreciated.

17 Replies |Back to top

Sign in to comment.

Advertisement