Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Trip Report Greenland from the Air trip report, photo gallery
  2. 2 Planning Advice!
  3. 3 Driving Vespa's in Florence
  4. 4 Paris Looses $846 Million in Tourism
  5. 5 How to divide 4 weeks of lakes and mountains with kids in Italy?
  6. 6 Wine Harvest in Italy 2016 - when?
  7. 7 Trip Report A very late conclusion to Solo Christmas/December trip - Paris
  8. 8 Trip Report Our European adventures
  9. 9 Age requirement for hotels in Europe
  10. 10 Trip Report Crete (and Santorini ) Trip Report
  11. 11 Scotland November 2015
  12. 12 1 day trip from Nice
  13. 13 Norway holiday locations
  14. 14 NORMANDY TRIPS (+ Madrid)
  15. 15 Iphone Charger in a Car in Europe?
  16. 16 Help with itinerary
  17. 17 Banks Mansion Amsterdam hotel
  18. 18 Calling Flamenco fans including Kimhe
  19. 19 How to spend a glorious week in Switzerland?
  20. 20 Day Trip to Santa Margarhertia Ligure, Portofino, and Camogli
  21. 21 To Varenna from Milan Malpensa: By car or by train?
  22. 22 Seeking suggestions: Bavaria, Austria, Prague Trip in Fall
  23. 23 Spring Spain Itinerary
  24. 24 Northern Italy in mid-October
  25. 25 Bellagio Accomodations in October
View next 25 » Back to the top

Issues with a rental through VRBO - any advice would be appreciated

Jump to last reply

Hi everyone. I've been planning my dream vacation to Europe for the past two years. The first stop is a week in London. Last year after much research and debate I selected what I thought was the perfect rental in London. The owners were very responsive, the unit had good feedback, etc. I signed a rental agreement and paid for 25% of the total rental price to hold the unit.

Fast forward to two weeks ago. The remaining 75% of the rental price was due April 1st so I contacted them two weeks ago to confirm their e-mail address for the Paypal payment. They didn't reply. I had to send them a total of 3 messages to get a response from them, in which they told me that the unit was no longer available but that they had another one that was. It wasn't as nice as the first one but I agreed to the swap, pending their response to a couple of questions I had. It turns out that the other unit isn't theirs, but belongs to a friend. And per VRBO, it's not available for 1/2 of the time that I'm going to be in London. Naturally I contacted the people I was dealing with about this. And, no surprise, they stopped replying to me.

It's now been 5 days, during which I've sent 4 messages with no response. I've told them that I want a refund of the payment I sent them and they've ignored me. The trip was not registered with VRBO's guarantee program because it wasn't paid for in full yet and because I don't leave for another 6 weeks. I'm not one to just let people steal money from me, though, and I'm more than willing to file complaints/legal action with any applicable agency, including the Internet Crime Complaint Center. The unit is in London but the owners are in Australia so I'm not 100% sure which police department (maybe both?) to make a theft/fraud report with.

Have any of you dealt with something like this before? How did you handle it? Did you get your money back? Thanks in advance for any advice/tips - they're greatly appreciated.

17 Replies |Back to top

Sign in to comment.

Advertisement