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Is hotel.com an advantage or disadvantage when you're booking a room?

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We are going to Madrid and Barcelona etc. in Sept. and I decided to use hotel.com for our first two nights in Madrid. I requested a high floor at the Ritz through hotel,.com and was told by hotel.com that the hotel will be more apt to give me a high floor ( if there is one available) because I have gone through hotel.com than if I had made the reservation myself. Have any of you had experience with with that website? Do the rooms they book tend to be more inferior because they're cheaper? By the way, I'm hoping for a high floor because I keep reading about garbage pick-up in the middle of the night in Madrid making it hard to sleep. I don't even know if this is accurate. Thanks for your input. Karen

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