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Is anyone else not receiving their TAX REFUND from Italy??!!

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I know a lot of the European countries are in economic crisis... but I was wondering if anyone else was having problems receiving their international tax refund from Italy.

It's happened to be twice, and I'm not sure whom to complain to: the stores where I purchased the merchandise... or if there is a special office that handles these international-tax-refund matters.

Thanks for any advice you can give!

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