Europe Forums

Start a new topic Change Forum
Advanced search

Is anyone else having troupble purching train tickets online at RENFE.COM

Jump to last reply

This is my first attempt at purchasing tickets on the RENFE site. I have purchased dozens of tickets on the French SNCF site.

I am from the US and I notified all the issuers of my credit cards to expect a transaction. We spend 2 months in Europe every year, so this is nothing new to us.

The RENFE is pretty simple & straightforward - compared to the SNCF site.

I entered all the info - name/Credit Card, etc and then clicked the final "buy".

The system cranked through a couple of screens, telling me:
- we are connecting to your bank
- a connect to my bank, including the bank logo
- another "nothing" screen
- a screen saying something like "don't do anything - we are connecting"
- an final screen saying "an error has occurred" with a G001 code, and also saying "the process cannot continue right now. We apologize for any inconvenience"

I tried this with my Capital One credit card about 3 times over 3 days. I also tried this with my BofA Debit card 3 days later. My wife (who worked at Visa for 20 years) called the Cap One people and they said that there was no transaction encountered - no acceptances or declines.

I am using Mozilla Firefox

Anyone have any ideas???

Stu Dudley

62 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Europe activity »
  1. 1 Itinerary Help- 12 day trip to Munich, Salzburg, Vienna and Prague
  2. 2 Possible Italy and Paris Itinerary - any thoughts?
  3. 3 ATM cards in Spain - need chip or not?
  4. 4 Liverpool to London
  5. 5 Spain 6 weeks itinerary help
  6. 6 How Well-Traveled Are You?
  7. 7 Trip Report Trip Report: My Encounter With the Italian Hospital System
  8. 8 Kimhe - a big favor to ask of you
  9. 9 Chip + Pin Credit Card
  10. 10 italy for - 2 weeks for a young couple
  11. 11 Oh no more disruption planned for Spanish airports 2015
  12. 12 car rental agency
  13. 13 Mâché aux Puces from Garibaldi metro
  14. 14 Vienna and Prague or Venice/Sienna/Rome for honeymoon?
  15. 15 Bath Hotel - MacDonald Bath Spa or Francis Hotel
  16. 16 Place to drop off car South of Siena, Italy
  17. 17 Trains
  18. 18 Planning a Trip to Iceland
  19. 19 Euro Quiz # 65 (Friday)
  20. 20 DVD players in France
  21. 21 mailing a package in advance of arrival at a Berlin hotel
  22. 22 Piazza Navona hotel in Rome help
  23. 23 Trip Report Tedgale trip report: One glorious week in London, February, 2015
  24. 24 Marseille four day for my son the Navy Sailor
  25. 25 half day at Madrid Prado ?
View next 25 » Back to the top