Europe Forums

Start a new topic Change Forum
Advanced search

Is anyone else having troupble purching train tickets online at RENFE.COM

Jump to last reply

This is my first attempt at purchasing tickets on the RENFE site. I have purchased dozens of tickets on the French SNCF site.

I am from the US and I notified all the issuers of my credit cards to expect a transaction. We spend 2 months in Europe every year, so this is nothing new to us.

The RENFE is pretty simple & straightforward - compared to the SNCF site.

I entered all the info - name/Credit Card, etc and then clicked the final "buy".

The system cranked through a couple of screens, telling me:
- we are connecting to your bank
- a connect to my bank, including the bank logo
- another "nothing" screen
- a screen saying something like "don't do anything - we are connecting"
- an final screen saying "an error has occurred" with a G001 code, and also saying "the process cannot continue right now. We apologize for any inconvenience"

I tried this with my Capital One credit card about 3 times over 3 days. I also tried this with my BofA Debit card 3 days later. My wife (who worked at Visa for 20 years) called the Cap One people and they said that there was no transaction encountered - no acceptances or declines.

I am using Mozilla Firefox

Anyone have any ideas???

Stu Dudley

62 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Europe activity »
  1. 1 driving in france with kids
  2. 2 Is my plan ok
  3. 3 Short notice for input needed for Munich, Vienna, Prague and Berlin
  4. 4 Paris/Prague/Budapest/Zagreb/Nice/Paris
  5. 5 Our first Europe Trip Planning
  6. 6 Portugal Trip
  7. 7 CROATIA - Split to Hvar Island ???
  8. 8 Southern Spain
  9. 9 Different approach to 2-4-1 offers
  10. 10 3 days and 4 nights in Switzerland
  11. 11 Trip Report Spain and Portugal in Depth
  12. 12 London - Paris - Venice - Rome in 21 Days
  13. 13 Spain traffic tickets
  14. 14 Reputable Tours
  15. 15 London Experts - What do you think of this apartment?
  16. 16 Easter Itinerary Advice, Rome, Parma, Venice, Stresa, Grindelwald
  17. 17 Paris-Loire-Avignon-Barcelona itinerary (help)
  18. 18 5 nights in Burgundy, with the kids
  19. 19 Minimalist wardrobe for Europe
  20. 20 Best Location to Stay in Barcelona
  21. 21 Trip Report Sweet Home Triana: Spring Break in Seville's left bank
  22. 22 16 Nights in Canary Islands & Spain
  23. 23 Amsterdam, Germany, Paris in May 2015- coats needed?
  24. 24 Best Option for London Travelcard?
  25. 25 Help with Tuscany for a week late May/early June
View next 25 » Back to the top