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Incidental car rental charges

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This summer the rental I had broke down the day I was to return it to Berlin. I had filled up the tank between Görlitz and Cottbus, thus driving on a full tank a little less than 100 km. Europcar took the car to a garage and reimbursed me in cash for the taxi and train ride to Berlin. I immediately wrote a letter to the original broker, Autoeurope, to explain what happened. It was not a complaint. But when we got a home a few days ago and looked at the final Europcar billing, we discovered that we were billed 38.50€ to fill up the gas tank. I have filed a complaint with Autoeurope but the customer representative said that all they can do is forward the dossier to Europcar.

If the outcome will be positive, it is in part because there is a record of my version of the events sent to Autoeurope shortly after they occurred. A word to the wise: if you anticipate problems with the final billing because of extraordinary events, record them with your broker as soon as possible, and save your final fuel bill to prove that you filled up.

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