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iDTGV Refund Help

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Hello friends...unfortunately I have to cancel my trip from Paris to Avignon. I am planning to rebook next year. We have roundtrip train tickets with iDTGV and I was wondering if you could tell me if they are refundable? It looks like I might be able to exchange them but we are not planning to go until next summer. Does anyone know if they have a phone number that I can call with english speaking assistance? I didn't see anything on the website but honestly I am so frazzled about having to cancel this entire trip (family illness unfortunately) that I may not be seeing it. Any help would be greatly appreciated.

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