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I need help securing plane tickets online

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I've taken several trips to Europe over the past 20 years, each time using a trusted friend, who happened to be a travel agent, to book my flights. She did a great job helping me to get tickets at reasonable prices without charging me a high fee for her services.

Unfortunately, her assistance is no longer available.

So ...

What are the best strategies for buying plane tickets to Europe online? Where do I start? What online services work best? What steps should I take? What steps hould I avoid? Are there particular problems if I want to fly into one airport (say, in Amsterdam) and fly back out of another (say, CDG in Paris)?

Does it make any sense these days to use a travel agent?

Any advice would be appreciated.

Thanks.

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