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hotel overcharges?

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We visited London and stayed at St. James Court (A Taj) Hotel for six night and were just back to America yesterday. We booked online and prepaid for six nights before we went there. When we are back home yesterday, we noticed they charged our credit card another $72 when we checked out the hotel. They never mentioned the charge when we checked out. Unlike all other hotels we had stayed before, St James Court never gave us any paperwork, no invoice. When we checked out, they simply asked if we ate any food from the refrigerator. When we said no. They said that's it and offered to call a cab for us. Do anyone have any idea what they charge? We plan to contact them online. If not satisfied, we'd like the report. Anyone knows the British equivalent to Better Business Bureau?

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