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Hotel Florescente, Lisbon

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I booked a reservation with this hotel secured by a credit card 4 days ago and was given the booking number and with a note stating that a confirmation, room details, terms and conditions to follow. To date, have not received any document from the hotel in spite sending emails requesting said info. Did anyone experience same? Should I just go ahead and assume we have a reservation or just place another one with another hotel? Problem is, as mentioned above, the booking was secured by a credit card... I wanted to make sure that if we place a reservation with another hotel, Hotel Florescente will not charge me. Help!!!

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