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Hotel Eurostars Excelsior in Naples -- I don't get it!

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6 people -- 3 rooms -- Hotel Excelsior Naples Italy -- 1 night in April '16 -- leaving very early next morning for return from vacation to USA. I made a reservation for my wife and I couple months ago by sending email directly to Hotel. Have been trying to help the other travelers make their reservations. Therein is the problem -- have send three emails directly to hotel NO RESPONSE -- have sent an email to Eurostar NO RESPONSE. Have tried to make reservations through their website -- NO RATES/ROOMS SHOWING. This has been going on for about 3 weeks.

This is an established 4 star hotel? Tried to make reservations through the booking services on TripAdvisor NO LUCK . I thought that maybe they don't take reservations before 5 months before arrival date. Tried this morning and that is not it because showing no rates/rooms for last part of March '16. Guess I can wait a few months and see if their website shows availability. Yes yes I know -- I make reservations very early for overseas trips because don't want to be disappointed or have to settle for our 2nd/3rd choice.

Maybe just venting but has anybody else tried to make reservations with Hotel Excelsior? Any suggestions? Any hotel alternatives that are very nice with great location (Grand Hotel Vesuvio -- anybody stayed there)? If we end up able to make reservations, should we expect this total lack of service at the hotel?

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