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Hotel Charge - US Dollar Transaction Currency

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Just came back from Provence and Paris and while I'm writing a trip report and reviewing photos I just thought I'd bring some things to your attention.

Last week I started a thread describing my experiences with the Andrews Globe Trek Chip & PIN credit card. You can do a search for that one.

Today something else.

We stayed in three different hotels. For these charges I used a CapitalOne card since there's no foreign currency transaction fee.

A couple of days after returning I logged on to my CapitalOne account and saw the transactions. Interestingly they didn't show an exchange rate so I figued them out.

Two were ok but the third calculated to 1.305 when other purchases I made that day on a different card were shown as 1.26. Not big bucks but still about $30 US.

I called CapitalOne and they told me the transaction was put through in US dollars.

I emailed the hotel and told them I didn't notice it at the time of checkout and if I had I wouldn't have allowed it. In Europe it's Euros.

To my surprise they responded quickly and informed me they were under the impression the bank (?) they deal with was giving customers a good rate. The said they would investigate.

A couple of days later they responded and informed me that if I emailed them a copy of my credit card statement and some receipts that showed the Euro amount for tranactions on the exact same day the company that handles their transactions would refund me 150% of the difference.

I was quite surprised so I had my wife read the email and she read it the same way I did.

I sent what they asked for yesterday evening and received a response this morning that their financial instritution would refund my account the 150% (this was now indicated in actual dollars) withing 72 hours.

Of course, I don't have the credit yet but just wanted to let you know to look out for this additional "customer service".

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