Europe Forums

Start a new topic Change Forum
Advanced search

Hit "Annuler" (Cancel) Button On SNCF Site by Mistake

Jump to last reply

I've had PREM tickets for three months for our trip in less than 2 weeks, and I was looking at the page on the site today, and instead of closing out the site, I hit the Annuler button. I called immediately, and they said the tickets are still good, but that was so soon after I did it, I fear it just hadn't "registered" yet. I "think" I would have to do another step to completely cancel the tickets from what I can read, but I'd feel happier knowing for sure that everything is ok. I cannot find the number for an English speaking SNCF rep; I know there used to be one. It is too late now to do anything today since it appears that all phones for customer service close at 20:00, but I want to get on this first thing tomorrow. Does anyone know the number for an English-speaking rep? The person I talked to and I bumbled along in his fractured Eng. and my fractured French.

Sorry to sound so hysterical, but I am very concerned about this. The tickets are for 5 of us from Avignon to Strasbourg.

Thanks for any help re the number or experience with canceling tickets online, either by intent or by mistake.

25 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement: Writers Needed for Morocco Guidebook
    by Emily_D Fodor's Editor | Posted on Apr 11, 14 at 05:51 PM
View all Europe activity »
  1. 1 Florence & Rome Itinerary, hotel, tour co. critique please!
  2. 2 Manchester or Heathrow?
  3. 3 Venice to Milan train tickets (for August travel) sold out already?
  4. 4 Three days in Spain
  5. 5 Monet in Normandy
  6. 6 London Tube strike scheduled for Apr 28 (2 days) and May 5 (3 days). Help!
  7. 7 Trip Report Springtime in Paris with lots of restaurant reviews and a bit of Alsace
  8. 8 Driving to Paris... Parking?
  9. 9 Getting from London to Southhampton
  10. 10 London visit
  11. 11 Tentative itinerary for Andalucia for April/May 2015
  12. 12 Two weeks in Paris ... how to fill?
  13. 13 Cornwall Trip Addition
  14. 14 A little help needed for Dordogne area
  15. 15 Venice canal boats--best deals?
  16. 16 Train from Barcelona to Madrid
  17. 17 campsite availability in peak season - Spain/Portgual/France
  18. 18 3 AM Arrival in Santorini OK?
  19. 19 West Ireland with 81 year old mother - Pls Review Itinerary
  20. 20 21 Days in Central Europe
  21. 21 Rome to Pisa or Bologna to Pisa-Train...Help needed!
  22. 22 Greece--Crete or Peloponnis?
  23. 23 Day trip to Rothenberg from Munich
  24. 24 best time to book accommodation
  25. 25 Madrid Tapas Tour
View next 25 » Back to the top